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Click here or scroll down to respond to this candidateCandidate's Name , IVStreet Address South 5th Ave PHONE NUMBER AVAILABLEVirginia, MN Street Address EMAIL AVAILABLEPROFESSIONAL EXPERIENCE:Manager March 2023 to January 2024The Wilderness at Fortune Bay, Tower, MinnesotaCreated programs and policies that resulted in total revenues exceeding budget by 15% over prior year.Implemented customer service practices and philosophies that have resulted in 84% of our patrons being classified as promoters.Established and administered operational standards and quality performance guidelines for all system operating functions and staff.General Manager, Director of Golf April 2018 to January 2023Eagle Creek Golf Club & Oaks Restaurant, Willmar, MinnesotaEstablished and administered operational standards and quality performance guidelines for all system operating functions and staff.Implemented merchandising plan that resulted in revenue growth 38% over five years of operations.Over saw the purchase of the food and beverage operations for the club and managed the facility through the difficult times of Covid 19 while making continued revenue growth over a three year period.General Manager, Director of Golf March 2008 to April 2018Ridge Creek Dinuba Golf Club, Dinuba, CaliforniaOversaw the entire operation of new public course from grow-in to full operations.Hired and trained entire management team.Created programs and policies that resulted in total revenues growing by 36% over eight years of operations.Established and administered operational standards and quality performance guidelines for all system operating functions and staff.Implemented merchandising plan that resulted in revenue growth 38% over eight years of operations.Supported food and beverage operations resulting in revenue growth of 88% over eight years of operations.True Service Master FacilitatorCreated platform utilizing social media, email marketing and free golf lessons to reach over 5,000 golfers during our Player Development Week2011 NCPGA Club Fitter of the Year.2011 NCPGA SJV Chapter Instructor of the Year2013 NCPGA SJV Chapter Golf Professional of the YearSeven year winner of Service Excellence KemperSports True Service programTitleist Performance Institute Certified Professional Level IK-Vest Human Motion Certified Professional Level ICertified Instructor with Eye Line Golfs 4 Elements of PuttingAwarded national recognition in the golf industry with the following awards.2015 Top Five Overall Customer Satisfaction by National Golf Foundation2009 Finalist Clubhouse of the Year by Golf Inc. Magazine2008 Runner Up Development of Year by Golf Inc. MagazineGeneral Manager, Director of Golf January 2007 to March 2008Chambers Bay Golf Course, University Place, WashingtonKemper Sports ManagementMember of committee that secured the 2010 U.S. Amateur Championship and 2015 U.S. Open Championship.Established and administered operational standards and quality performance guidelines for all system operating functions and staff.Developed caddy program resulting in over 150 caddies within the program.Awarded national recognition in the golf industry with the following awards.#2 America's Best Municipal Courses - Golfweek Magazine#20 Best Modern Courses - Golfweek Magazine#46 Golf Course in the United States - GOLF Magazine#77 Golf Course in the World - GOLF Magazine#1 Public Golf Course in Washington State - Golf Digest#8 Top 100 You Can Play - GOLF Magazine#1 Golf Course in Washington State - Golfweek Magazine#27 Top 50 Golf Courses of the Last 50 Years - GOLF MagazineTop Ten Green Golf Courses - LINKS MagazineAmerica's Best New Public Course for 2008 - Golf DigestBest New Course You Can Play - GOLF MagazineBest New Golf Course Opened in 2007 - Golfweek MagazineCourse of the Year - Travel + Leisure Golf MagazineGeneral Manager, Director of Golf March 2004 to January 2007The Wilderness at Fortune Bay, Tower, MinnesotaKemper Sports ManagementCreated programs and policies that resulted in total revenues exceeding budget by 12% over prior year.Implemented customer service practices and philosophies that have resulted in 84% of our patrons being classified as promoters by the NGF CLASP Survey in 2006.Exceeded budgeted revenues in golf shop by 18% or $52,805 in 2006 while holding COGS to 59%.Led Food & Beverage operation that exceeded budgeted revenues by 10% or $54,573 in 2006.Developed marketing plan and strategies which resulted in total rounds growing by 7% and play & stay packages sold growing by 33% over prior year.Won Minnesota Section PGA Merchandiser of the Year Resort Category 2006.Satisfied all requirements and achieved Certified Audubon International Sanctuary.Oversaw the entire operation of new resort course from grow-in to full operations.Hired and trained entire management team.Developed and implemented fiscal, operational, and business development plans and strategies which resulted in a savings of $54,606 versus budgeted expenses in 2005.Established and administered operational standards and quality performance guidelines for all system operating functions and staff.General Manager, Director of Golf March 2002 to March 2004Heron Glen Golf Course, Flemington, New JerseyPublic 18 Holes, 32,000 roundsKemper Sports ManagementResponsible for the entire operation from grow-in, temporary clubhouse, and cart storage construction to full operations.Hired and trained entire management team.Created programs and policies that resulted in Net Income exceeding budget by 147% in 2002.Established and administered operational standards and quality performance guidelines for all system operating functions and staff.Exceeded budgeted revenues in Pro Shop and Food & Beverage by 35% in 2003.Identified as GOLF Magazines Top 35 new public course opened in 2002General Manager, Director of Golf December 2000 to February 2002Whitetail Golf Resort, Mercersburg, PennsylvaniaKemper Sports ManagementResponsible for the entire operation from grow-in and clubhouse construction to full operations.Managed and directed the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures.Developed and implemented fiscal, operational, and business development plans and strategies.Established and administered operational standards and quality performance guidelines for all system operating functions and staff.General Manager, Director of Golf July 1999 to December 2000Rockwood Golf Club, Independence, MissouriKemper Sports ManagementManaged and directed the overall operational and fiscal performance of the facility in compliance and in accord with Company policies and procedures.Responsible for an 86% increase in revenues from 1999 to 2000.Oversaw the construction of new clubhouse and developed plans for interior designs and kitchen set up.Created programs and policies that resulted in an increase of rounds from 26,000 to 32,000 plus paid rounds.Head Golf Professional March 1999 to July 1999Falcon Ridge Golf Course, Lenexa, KansasKemper Sports ManagementInstrumental in developing and implementing strategies, golf events and golf programs designed to improve the Clubs products and services as well as its competitive position in the marketplace.Increased facilities instructional revenues by $12,000 or 80% over prior year.Earned Golf Digests Best Public Golf Course in Kansas CityHead Golf Professional February 1998 to March 1999Kingsdale Golf Complex, Bella Vista, ArkansasSupervised all phases of golf operations, which generated $2,261,835 in green fee and cart revenues.Monitored purchasing, tracking, selling, and displaying merchandise in a golf shop with retail sales of $300,000 in 1998.Serviced 37,000 Members, 133,540 rounds or 37% of all rounds within Village.First Assistant Golf Professional July 1997 to February 1998Manhattan Country Club, Manhattan, KansasAssist Head Golf Professional in all phases of golf operations.Servicing over 300 golf bags and 50 carts for cleaning and storage.Provided over 200 hours of quality golf instruction to membership through individual lessons and clinics.Head Golf Professional April 1996 to July 1997Gambit Golf Club, Vienna, IllinoisResponsible for the set up, management, and marketing of the entire golf operations of the Gambit Golf Club from grow-in and clubhouse construction to full operations.Created and maintained an atmosphere of the highest customer service and operational standards.Supervision of all personnel within the golf operations.First Assistant Golf Professional December 1988 to April 1996Salina Country Club, Salina, KansasParticipated in all phases of facility operations under the tutelage of Randy Syring, PGA Professional and President of Midwest Section PGA.Formulated and executed buying plan, which produced $200,000 in, merchandise sales.Provided quality golf instruction to the members and guests of the Salina Country Club. Scheduled and organized over fifty tournaments and golf outings yearly.EDUCATION: College: Benedictine CollegeBachelor of Arts in Business Administration1996 |
