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EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLECentreville, VA Street Address
ObjectiveQuality Assurance tester with 5+ years of full system development lifecycle experience, from initiation and definition to deployment and support. Committed to add value to end product through analysis and detailed quality assurance testing.Professional SummaryProficiency with SDLC and SQA testing methodologies.Proficiency in manual testing on Windows and Web based applications.Proficiency in Functional, Non-Functional, Regression, SIT, UAT, Smoke, Black and White Box testing techniques.Excel creating test plans and test cases to validate functionalities and pinpoint software defects.Experienced writing and executing Test cases, Report bugs, and Traceability Matrix using JIRA, Microsoft ADO, HP ALM, Rally.Experienced with IVR Automation testing using Cyara.Familiar with Genesys Administrator, GAX and WWE.Experienced with automation testing using Java Selenium using WebDriver libraries for Web based applications.Familiar with SOAP UI, Splunk to gather Test data.Familiar with SQL to validate data during Backend testing.Familiar with web development programming using .NET, ColdFusion, HTML, Java, CSS..Interpersonal SkillsExcellent analytical and research skills.Ability to work independently as well as a part of a team.Quick Learner, self-starter and capable of adapting to stressed environments.Avid team player.Bi-lingual: English, Spanish.Work ExperienceUnited Health Group  NJ: IVR Tester (Oct 2022  Present)Responsibilities:Write and execute test cases for UHG IVR Genesys Call Center following BRD and FRS documentation.Write and execute test cases using IVR automation tool CyaraExecuting automated test cases with Cyara.Executing test campaigns cases.Perform validation of call transfers to appropriate Agents based on skills and call types using tools as Genesys Administrator, Genesys WWE, Genesys GAXPerform Call Validation using tools such as Splunk, Optum Call Simulator, and Omni Self Service Portal.Perform SIT, regression, functional testing, and smoking testing,Participated in meetings and Sprint planning with stakeholders, product owners, developers, testers.Participated in Defects meetings with developers to report bugs and issuesTruist Financial, Charlotte, NC: Bilingual QA Tester (Feb 2022  Sep 2022)Responsibilities:Write and execute test cases for Truist IVR using HP ALM and Azure DevOps following BRD and FRS documentation.Write and execute test cases using IVR automation tool CyaraWrite and execute Desktop automation features simulating Agent interactions w CCW (Contact CenterWorkstation)Write and execute automated test cases for IVR CCW with Selenium using JAVA to test Truist Light StreamWrite and execute test case for Truist Genesys Dialer system.Perform SIT, regression, functional testing, and smoking testing,Participated in meetings and Sprint planning with stakeholders, product owners, developers, testers on different time zonesParticipated in Defects meetings with developers to report bugs and issuesExecute Automation scripts using SOAP UI for Truist Micro service-based applicationsPrepare test scripts to identify required test data to be usedTampa Electric and Gas Company. Tampa, FL: Bilingual QA Tester (June 2021 - Dec 2021)Responsibilities:Gathering system requirements, analyzing BRD and FRS documentationWrite and execute test Cases for Tecos Bilingual IVR (Interactive Voice Response) and CSSP (Customer Self Service Portal).Write and execute automated test cases using Selenium, Java with Eclipse IDE for TECO CSSP web portal.Prepare and perform manual functional testing, using SOAP UI For data validationWorked in Agile and Waterfall methodologies as Quality Test Engineer.Report bugs using Azure DevOps, and Atlassian Jira.Participated in Defect meetings and review meetings with developers and product owners.Performed Functional, Regression and UAT Testing.Performed Smoke testing in conjunction with Developers, DBAs and Product Owners to validate the accuracy of the test results.Participated on the implementation meetings of IVR automation platformParticipated in the design of automation Test Cases using IVR CyaraExecute automated test scripts using Cyara for CSSP IVR regression test casesInfotek. Herndon, VA: QA Tester (Feb 2019 - May 2021)Responsibilities:Ability to work and collaborate with multiple teams, ability to learn and pick up new technologies.Worked in Agile Scrum methodology as a Test Automation Engineer.Developing Test automation scripts using Selenium Web driver with Java using Eclipse IDECapable to write, execute test Cases, Report DefectsDeveloped cross browser test cases using Selenium,Refine e-learning portal requirements to be more competitive with the current marketSQL backend Testing.Tested the e-Learning Portal ItLearn360, e-Commerce Website 47Brand.Performed Functional, Regression and UAT Testing.Participated in Defect Meetings and Agile Ceremonials.Demonstrating strong analytical thinking skills with the ability to identify and resolve technical issuesEducationBS System Engineer - Bolivian Catholic University. Cochabamba, Bolivia.