| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer Service SpecialistIndianapolis, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service CoordinatorHoosier Snacks - Indianapolis, INMay 2000 to March 2024Responsibilities included customer service and cash handling, scheduling deliveries, maintaining inventory control and approving payment of vendor invoices. My responsibilities also included tracking sales for our permanent and mobile locations, overseeing vending and concession operations, marketing, and coordinating catering services with appropriate personnel. I assisted in planning Hoosier Snacks' participation in events such as the Super Bowl, Mini Marathon, 500 Festival Parade, and Special Olympics events. I also assisted in planning, scheduling and facilitating events with our permanent contracts. These contracts included, but were not limited to, Lucas Oil Stadium, Victory Field, Indy Parks and Recreation and various athletic associations.AssemblerWabash National Corp - Lafayette, INJuly 2016 to July 2017Responsible for assembly of dry van trailers, including painting, caulking, pattern marking and wiring. This position requires a great deal of manual dexterity and coordination, and maintaining exceptional attendance.Customer Service/ Licensing and Contracting Supervisor Conseco Insurance - Carmel, INDecember 1996 to May 2000Responsibilities included supervising a staff of 12-16 full time Customer Service Representatives, Agency Specialists, Analysts and Senior Analysts, occasionally utilizing temporary staffing for special projects. The primary objectives of the Licensing and Contracting staff were processing agents' licensing and contracting paperwork and providing quality customer service via the call center, Internet and fax. I was instrumental in decreasing overall processing time from 34 days to 7 days, exceeding company standards and improving overall employee productivity by 55%. Also implemented Workflow Management into our area, as well as designing and implementing the use of Skill Sets in order to assess the performance and training needs of new and existing staff.EducationSome collegeHigh school diploma or GEDSkills Customer Service (10+ years) CSR (10+ years) Call Center Customer Care Customer Support Microsoft Office (10+ years) Phone Etiquette (10+ years) Cash Handling (10+ years) Live Chat (2 years) Project Management (5 years) Training Delivery (10+ years) Training & Development (10+ years) Computer Skills (10+ years) Data Entry (10+ years) Hospitality Experience (10+ years) Inventory Control (10+ years) Interviewing (10+ years) Leadership Experience (10+ years) Microsoft Outlook (10+ years) Organizational Skills (10+ years) Office Experience (10+ years) Problem-solving Flexibility Team Work Reliability Management Supervising Experience Excellent Interpersonal Skills Hospitality Customer service Restaurant experience Cash handling Sales Typing Live chat Supervising experience CRM software Cash register Zendesk Leadership Training & development Marketing Salesforce Clerical experience Windows Interviewing Mentoring Office management Project management iOS Driving Data collection AssemblyCertifications and LicensesDriver's LicenseAssessmentsData entry: Attention to detail ProficientMarch 2022Maintaining data integrity by detecting errorsFull results: ProficientSales skills ProficientJune 2021Influencing and negotiating with customersFull results: ProficientCustomer service ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientScheduling ProficientFebruary 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
