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Click here or scroll down to respond to this candidate Candidate's Name
Chester, MD Street Address | 443-694-3081 | EMAIL AVAILABLE | https://LINKEDIN LINK AVAILABLE
SCRUM MASTER
Organized, strategic, results-driven operations professional offering expertise in eliminating impediments and encouraging
self-organization to optimize product development and deliverables. Innovative business partner, effective communicator,
and problem-solving project manager known for cultivating and maintaining positive, productive relationships to spear-
head Agile systems, tools, and best practices to improve productivity and customer satisfaction. Collaborative leader and
team contributor with demonstrated success in championing transparency and continuous improvement while directing
diverse, cross-functional teams to execute Agile methodologies and frameworks to exceed expectations and attain com-
pany goals.
CORE COMPETENCIES
Teamwork | Problem Solving | Communication | Continuous Improvement | Change Management | Relationship Building |
Best Practices | Business Transformation | Complex Projects / Program Management Business | Operational Strategy |
Influential Decision Making | Client / Partner Engagement
TECHNICAL PROFICIENCIES
Agile / Waterfall Methodologies | SharePoint | Enterprise Technology Hub | Scrum Ceremonies | Risk Management | Re-
quirements Gathering, Writing, and Assessments | Troubleshooting | Quality Assurance | Compliance | Analytics | Metrics |
Legal / Regulatory Guidelines | RFC Evaluation | Business Continuity and Disaster Planning | Microsoft Office Word,
Excel, PowerPoint, Outlook, Visio, Teams | Azure Dev Ops | IBM Watson | SharePoint | PVCS Tracker | Jira | Skype
WebEx Zoom
EXPERIENCE
UNITED PARCEL SERVICE, Timonium, MD 2009 - 2024
Scrum Master - Lead Project Coordination Analyst, 2019 - 2024
Orchestrated Agile teams in Georgia, New Jersey, and India, supporting the Web Content Management, Search, and
Translation systems.
Led transformation project for corporate and subsidiary websites, including server configuration for 60+ new servers,
application installations, and content migration, increasing customer engagement by 4%.
Managed migration of more than 100 corporate and subsidiary site applications from OpenText 8.x to OpenText 20.x
platform providing improved organization, integration and data protection of content through business processes from
content authoring through production deployment to customer-facing websites.
Managed migration of multiple application virtual machines from RHEL7 to RHEL8 yielding significant improvements
across performance, dependency resolution, and security features.
Spearheaded business continuity compliance, ensured successful completion of disaster recovery exercises and
maintenance of disaster recovery assets to ensure adherence to 99.999% uptime SLA.
Drove compliance with team, portfolio, and enterprise protocols, encompassing Agile Scrum, information security, and
legal and regulatory standards.
Developed and administered redirect process including tracking requests and expiration dates, ensuring configuration
kept current, significantly reducing the number of Page Not Found errors for global shipping website.
Translation Proxy coordinator and Relationship Manager for translations vendor, diligently reviewed Statements of
Work, Requests for Change, and invoices.
Mentored interns and co-ops on Agile development methodology.
Lead Project Coordination Analyst, 2012 - 2019
Orchestrated Development teams in Georgia, New Jersey, and India, supporting the Web Content Management, Search,
and Translation systems.
Championed defect management processes, evaluating technical design and specification documentation, and com-
prehensive test cases to ensure successful product development and deployment.
Drove compliance with team, portfolio and enterprise processes, including Application Lifecycle Management, risk as-
sessment and approval for use of new software, Application Visibility System profiles and assets on the Enterprise
Technology Hub.
Performed detailed planning, oversight, and risk management for initiatives and continuing engineering projects, includ-
ing the use of modern technologies aimed at bolstering functionality of content management, translations, and search
systems.
Led Enterprise Release development and test phases for Web Content Management, Search, and Translation systems.
Created and administered numerous SharePoint sites and sub-sites for teams, projects and application releases, includ-
ing access management to bolster document management and facilitate team communications.
Technical Liaison for Marketing and Information Security teams, submitting requests for and obtaining approval for more
than 75 information security risk assessments for new sites, technology and/or architecture.
Candidate's Name EMAIL AVAILABLE Page Two
Lead Application Developer, 2009 - 2012
Orchestrated Development teams in Maryland, and India, supporting the Internet Membership and Internet Shipping sys-
tems. Delivered quality solutions for global identity management and shipping software. Planned tasking for team mem-
bers, including global developers. Ensured primary and backup resources were available for critical production.
ADDITIONAL RELEVANT EXPERIENCE
UNITED PARCEL SERVICE
Lead Programmer Analyst / Release Coordinator | Lead Business Systems Analyst
SYLVAN PROMETRIC
Technical Client Liaison
FIRST NATIONAL MORTGAGE
Mortgage Executive Analyst
United States Air Force
Cryptologic Linguist
EDUCATION
Associate of Arts (A.A.), Management, Information Systems, Anne Arundel Community College
PROFESSIONAL DEVELOPMENT
Pluralsight - Agile Methodology
United Parcel Service - Management Leadership School, SEC Compliance, PMI Project Management
Mortgage Bankers Association of America - Mortgage Loan Underwriting
Defense Language Institute - Language Structure Analysis | Defense Language | Cryptologic Linguist
Community College of the Air Force - Foreign Languages
LANGUAGES
Spanish - Native Speaker French - Novice Arabic - Novice
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