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LANELLPOLKStreet Address  (C) PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryExperienced professional, result oriented operations analyst and educator with proven leadership capabilities; with a strong ability to communicate effectively at all levels. Skilled at utilizing data management tools to optimize efficiency and proficiency. Management experience and organizational leadership. Highly motivated and willing to continue to learn and grow as an effective leader.SkillsProject ManagementInterpersonal SkillsPlanning and OrganizingDatabase ManagementData Entry/Processing SkillsStress Tolerance/AdaptabilityInfluencing and Leading/Team WorkEmployee Performance EnhancementCritical Thinking and Problem-Solving SkillsManage Staff LevelsExperienceDirector of Leadership College 09/2021 to 02/2023One Community Church  Plano, TXPlanned and coordinated academic yearDeveloped and coached staff in the achievement of goals and objectivesConducted annual performance evaluations and staff trainingCreated and implemented employee schedules as well as coordinated and facilitated staff meetingsDirected and evaluated the achievement of student performance objectives leading to a 35% increase in student successProvide quality student services by ensuring proper and timely orientationMaintain safe and healthy work environmentCreated academic goals and objectives for educational, learning and improvement plansOperational Support Team Lead Analyst /Instructor/Flight Attendant 01/2011 to 4/2021United Airlines  Houston, TXCommunicate all operating policies and/or issues at department meetingsDevelop operation systems and processes for improvement and efficiencyAccomplish operations and organization expectations according to FAA regulationsCreated and maintained daily operational digital visuals and computer-based trainingCommunicate customer issues with operations teamDevise ways of improving the customer experience, including resolving problems and complaintsEstablish and manage relationships with key operations vendors and globally diverse customersAnalyze process workflow for employees, including training and evaluations for staffEvaluating space requirements and equipment layout; implement changes for proficiencySupport audits, review and develop policies and proceduresEducationMaster of Arts: Teaching, Emphasis in Teacher Leadership Aug 2015Grand Canyon University - Phoenix, AZBachelor of Science: Biblical LeadershipThe College of Biblical Studies  Houston, TX May 2013