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SUMMARY OF SKILLS AND QUALIFICATIONSCitywide Fire Guard license (FStreet Address )Mental Health First Aid USAPossesses F-Street Address  Fireguard CertificationData entry with typing speed of Street Address  wpmIntermediate Proficiency Microsoft Office ApplicationsPROFESSIONAL WORK EXPERIENCEMercy Drive INC.  New York, NY (Per Diem) June 2018  February 2023Direct Support ProfessionalMonitored clients progress to report necessary changesDeveloped strong and trusting rapport with each client to facilitate best care possiblePerformed word processing, created spreadsheets and presentations, and filed documentsAnswer multiple calls and high call rate knowledge of transfers and holding callsCompleted data entries in charts and logged books to document clients progress with accuracySupervised frequent activities such as medication and personal hygiene to ensure safetyMonitored clients progress to report necessary changesTransported Client to doctors appointment and other eventsMaintained all confidential personnel files, licensing, and CPR compliance recordsMeasured urine specimens and delivered them to the laboratoryBronx Parent Housing Network  Bronx, NY June 2019  June 2022Residential aideMonitored entrances and exits to control access and prohibit entry of unauthorized individualsMonitored CCTV and other security surveillance systems to detect signs of intrusionCommunicated with residents and maintained positive relationship to boost emotional healthResponded to resident calls to rapidly resolve issues and emergency situationsSafeguarded patient confidentiality by observing HIPAA and company-established protocolsChecked on residents regularly and reported findings or actions takenRegularly patrol the residential and communal areas to verify the safety and security of residentsResponded to visitor inquiries and staff assistance requestsNYC Parks & Recreation  Bronx, NY October 2018  April 2019Seasonal Parks Enforcement Patrol Officer (Security Officer)Monitored entrances and exits to control access and prohibit entry of unauthorized individualsCheck identification of all persons entering premises; Ensure all person entering premises sign inResponded to visitor inquiries and staff assistance requestsCirculated among employees, visitors, and patrons to protect property and preserve orderFostered consistent security team communication with two-way radios and scheduled check-insCompleted daily reports outlining regular activities and notable incidentsWelcomed guests and employees with calm courtesy to inspire trust and comfort in authorityDirected individuals through security processes, clearly explaining policies, and proceduresTarget  New York, NY October 2017  May 2018StockHandled packages in a safe and meticulous manner while unloading and transportingUnloaded parcels from truck with care to avoidMoved items from the central storage room to the shelves for customer purchasePromoted safety throughout the workplace and reported potential hazards in a timely fashionOTHER WORK HISTORY:Puerto Rican Family Institute  New York, NY September 2003  May 2016Direct Support ProfessionalInstitute for Community Living  Bronx, NY November 2013  May 2014Direct Care WorkerEDUCATION:New York State Department of Education  Albany, NYEarned General Equivalency High School Diploma (GED)