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PROFESSIONAL SUMMARYDeep knowledge of figures and basic filing techniques. Amazing ability to operate computer keyboard. Outstanding ability to manage administrative support functions. Superior organizational and analytical skills.TECHNICAL EXPERIENCESoftware/Databases: Microsoft Word, OutlookOthers: Data Entry, Call Center, Multi-tasking, Problem solving, Customer Service, 10 Key, Order Entry, InventoryPROFESSIONAL EXPERIENCECONDUENT  Indianapolis, IN Sep 2014  PresentEligibility SpecialistProcess applications and changes for clients receiving and applying for benefits such as HIP 2.0 health coverage, cash assistance and food assistance.Data Entry.Call Center/Inbound and Outbound.Multi-tasking.Problem solving.Multiple computer systems.Microsoft Word.Microsoft Outlook.Use of two computer monitors.LIBERTY MUTUAL INSURANCE  Indianapolis, IN Apr 2014  Sep 2014Customer ServiceCall Center/Inbound.Assisting in client inquiries concerning their insurance coverage.Multi-tasking.Using multiple computer systems.Updating case information.Data Entry.STERICYCLE INC  Indianapolis, IN Jan 2006  Jan 2014Operations Support RepData Entry/Computer /10 Key.Process customer requests.Process customers complaints.Assemble return kits for medical supplies.Ship return packages using USPS/UPS/Fed Ex.Inbound and Outbound Calls in call center.Reimbursements.Handled pharmaceutical and consumer recalls.Mail metering machines/fax/copy/printing.Stay at home mom from 2003  2006BRYLANE  Indianapolis, IN Feb 1997  Jun 2003Order EntryEntered catalog orders by phone in call center.Assisted in providing reimbursements.Provided excellent customer service.Processed returned items.CVS WAREHOUSE  Indianapolis, IN Apr 1996  Feb 1997ProcessorProcessed inventory.Scanned inventory product.Separated inventory product.EDUCATIONGraduateWarren Central High School, Indianapolis, IN 1992