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Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLESkills Summary Possess Excellent Communication and interpersonal soft skills Excellent troubleshooting skills in a variety of software including VMWare and Cisco High level knowledge in hardware for both laptops and desktops Extensive experience in customer service in a diverse background Proficient in the use of Office365, Windows, and macOS Familiar with HTML, Python, Linux, and Mikado Fluent in Farsi, studied Arabic
Professional ExperienceOpen Door Family Medical Center Sept 2023 - Present
Desktop Support Specialist
Admin software and licensing installations for Office365 Admin privileges with endpoint security Office365 endpoint management usage configuring MFA Executing non compliancy vulnerabilities with endpoint security
Utilizing admin rights for Active Directory Working under pressure resolving 10+ tickets daily in high volume end user support environment for health institute implemented software, Windows, and hardware Network troubleshooting for end users Supporting end users remotely with TeamViewer application Onsite clientele support for escalation support
Training and building tip sheets for EUC team
Installing and troubleshooting Cisco applications such as Cisco Jabber, Cisco AnyConnect, Cisco desk phones Installing and guiding end users for Cisco AnyConnect VPN implementation
Utilizing Cisco AnyConnect for remote workstation (WFH) Installing and troubleshooting Virtual Desktop Infrastructure
Northwell Health Nov 2022 - Sept 2023Senior Desktop Support Technician Closing over 40 tickets a day utilizing ServiceNow Troubleshooting printer to network via IP
Network patching to switches Troubleshooting and multitasking at a high volume, responding effectively to nurse stations, doctors stations, etc. Troubleshooting and assisting on Urgent tickets (P2) such as network errors, software issues, peripheral issues. Troubleshooting over 20 softwares under Northwell establishment.
Troubleshooting printer server and printer installation to EHR (Meditech)
Troubleshooting a multitude of scanners such as Zebra, symbol, Fujitsu scanners.
Utilizing myremotedesktop to remote into users workstations to troubleshoot software and windows problems. Patch management Implementing antivirus and security when reimaging devices Imaging desktops and devices for onsite clientele Training and building tip sheets
Emergent Wireless Solutions Oct 2021- Nov 2022Desktop Support Admin software and licensing installations for Office365 Adding and removing users from various client companies such as EMU Health and MPV
Working under pressure in a high call volume establishment. Answering client calls about various technical needs while executing the ticket Troubleshooting and resolving network connectivity
Executing and closing 5-10 technical tickets a day Assisting on T1 tickets such as pc, server, printer maintenance with fellow technicians and dispatchers in a teamwork environment. Imaging desktops and laptops for onsite clientele Application integration in existing desktop packagesStaples Easytech February 2021 Oct 2021Easytech Technician Provide Tier 1 and Tier 2 technical support for customers and employees Install and configure desktop and laptop hardware and software Utilize Acronis software to perform cloning of drives and data migration Diagnose, troubleshoot, and repair computers including installations of internal drives Perform virus removals and security installations for end users Performed onsite tech support for various end users in homes and small businesses Responsible for maintaining quota on sales for technical products including laptops and printersPersonal IT Consulting Jul 2020 January 2021Tech Support Assist clients by identifying technical issues and providing guidance and solutions
Develop and maintain clients online application/sites Build and manage websites based on clients needs and requirements Basic remote support for small businesses Installing VPNs to routers, desktops, mobile devices for end users
EducationWestchester Community College, Valhalla, NY Jan 2021Associates of Applied Science in CybersecurityMiddle Georgia State University, Macon, GA Aug 2021- Present
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