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Resume September 5th, 2023 Page 1 of 2Tuesday 1:Street Address  PMMargaret Johnson Hopedale, MA 01747 EMAIL AVAILABLE 508 243 6328 Dedicated, Customer /Client Service Representative, with extensive experience, skilled in order processing and customer relations, specific account(s) management. Cultivates productive client and company relationships with expert support for diverse needs. Knowledgeable, and adaptable to resolving account, product, and service problems. Ability to work independently and with a team. Work ExperienceCustomer Account SpecialistTegra Medical  Franklin, MAJune 26th, 2023  July 12th, 2023Manager  David Ricci* Training  Order Processing / ECI Job BossAdministrative Customer SpecialistRandstad - Milford, MAMarch 14th, 2023 - May 25th, 2023Temporary Position - Adcole LLC, Marlborough MASupervisor - Dave C. Quote & Order Processing RMA (Return Material Authorization) Review, Submitting, Processing Outlook Emails, Lotus Software & SyteLine ERP System Customer Service RepresentativeHW Staffing Solutions - Sutton, MAJanuary 2023 to January 2023Location - Unified2, Training Building #68, Sutton, MA Supervisor - Dan G. MAS500 ERP System, database overview. Order & Quote processing. Manufacturing routing. Unified2 Scheduler, input review and note additions. Stock Processor/SeasonalBurlington Stores - Westborough, MANovember 2022 to December 2022 Merchandise processing, pricing/tagging for store departments. Distribution of products along the rolling belt to area tables for processing. Moving clothing racks out to the designated store departments and placing clothes as needed. Administrative AssistantR&R Machine Industries Inc., North Smithfield, RIMay 2022 to May 2022 Supported Office Accounting, A/P Posting & A/R Processing. Filing - Job Orders, Customer & Vendor Documentation, Packing Slips. Shipping Customer OrdersResume September 5th, 2023 Page 2 of 2Tuesday 1:40 PMMargaret Johnson Hopedale, MA 01747 EMAIL AVAILABLE PHONE NUMBER AVAILABLE PVD Driver SeasonalUPS - Shrewsbury, MAOctober 2021 to January 2022 Used personal vehicle, PVD. Coordinated meeting locations & times with various UPS truck delivery drivers. Transferred & Scanned packages for traceability, completed residential deliveries. Client Service RepresentativeComplete Staffing Solutions, Inc - Marlboro, MADecember 2020 to May 2021Temporary Position - Cold Chain Technologies, Franklin, MA. Timely processing of customer purchase orders and acknowledgements. EDI - Electronic Data Interchange Schedule(s) review dashboard. Reviewed and responded to customer inquiries. Followed and created process work instructions.Customer ServiceAntron Engineering & Machine Co., Inc. - Bellingham, MA August 2005 to August 2020 Demonstrated self-reliance by meeting and exceeding workflow requirements. Provided excellent communication via email or phone to customers and within internal departments. Management of Key Customer Accounts. Improved customer satisfaction by finding creative solutions to problems. Processed contract review of customer account requirements.Customer Purchase Orders / Blanket Orders. Vendor Purchase Orders / Blanket Orders. Quoting support to the Estimating Department & Independent repeat order quote updates, Bill of Materials reviews and stock availability. Shop Floor Scheduling (Machining & Assembly Departments). Return Material Authorization (RMA) Internal Non-Conformances (NCS). Reviewed Engineering Change Orders (ECOs), Work in Process (WIP), Stock Verification Levels, Handled Part Number Verifications. Updated routing lines / processes independently and with communication from the Est. Department. Contributed additional support to the office as needed. Skills Detail Oriented / Supply Chain ISO 9001 Quality Management, Government Regulations/Contract Review Quality Assurance Controls, Schedule On-Time Delivery Motivated Materials Planning Shipping / Receiving Understanding. Kanban Lean Manufacturing Understanding. Microsoft (Outlook, Word, Excel) Job Boss, Unipoint, Epicor, Synergy & Basic QuickBooks Accounting. Lotus Software & SyteLine ERP SAP ERP [Systems Applications and Products] EDI [Electronic Data Interchange] Root Cause Analysis [Fundamental Cause / Corrective Actions] 5S Lean Safety Principles [Sort, Set in Order, Shine, Standardize & Sustain] Education - High School Diploma, June 1983 Natick High School  Natick, MA