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Candidate's Name
Street Address  N Greenfield Rd. Apt.81Mesa, AZ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork ExperienceCustomer Care I, Progress ResidentialJuly 2023-Current-Managing resident concerns-Creating work orders-Advising of rental requirements-Creating payment plans-Deescalating elevated call situations-Creating and managing cases for more complex issuesSenior Fraud and Operations Representative, Wells FargoOctober 2022-April 2023- Investigated and decided 30-40 Debit card claims per shift- Processed VROL chargebacks- Maintained an Above Expectations productivity levelACH Fraud Investigations, MUFG Union BankJanuary 2022 - August 2022- Processed and completed 70-100 ACH fraud, NACHA claims, and provisional credits per week- Communicated directly with customers, merchants, and other financial institutions as neededFraud Prevention Outbound, Specialist I, JP Morgan Chase & Co.July 2019  August 2021- Providing above and beyond support on every call while maintaining adherence to government regulations as well as company policies- Fraud detection and prevention for retail credit card clienteleFraud Analyst, Level II, Bank of AmericaNovember 2017  July 2019- Working in a professional, fast paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner- Understanding how clients engage via technology (online, mobile), financial center and contact center to guide them on ways to improve their financial lifeCustomer Care Specialist II, FiservSeptember 2014  November 2017- Providing inbound phone support to Clients- Completing complex payment investigations- Providing technical support for financial management products- Composing and drafting outgoing correspondence- Cooperating with Account Operations Managers to resolve difficult situationsSkills Exceptional communication skills Strong client relations Energetic work attitude Creative problem solver Proficient in conflict resolution Troubleshooting and research skillsEducationRio Salado College, AccountingAugust 2011  January 2013AwardsMultiple Customer Service Awards  Bank of AmericaThe Honors Club  2016 - FiservTop Performer Award 2nd and 3rd Quarters of 2016 - FiservVolunteer ExperienceNACOG Head Start NACDABTwo years as an Executive Committee Member (one as the Navajo County Representative and another as alternate). This board was responsible for determining curriculum, staffing, budgeting and scheduling/planning special events.Snowflake Head StartOne year service as Snowflake Parent Committee Treasurer.US ArmyOne year service as Treasurer of Bougainville Community (a community of 753 Families), Fort Bragg, North Carolina.