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Click here or scroll down to respond to this candidate Candidate's Name
Lauderdale, FL Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEEducation: High School Diploma,Lamphere High School Associate Degree in Business Management, Oakland Community College Certification/License Servsafe TIPS MLO LicenseExperience:Server,Casadonna, Groot Hospitality, Miami Florida(July 2023-December 2023) Contributed to the successful launch of the restaurant by providing exceptional service during the grand opening. Provide detailed menu explanations, make recommendations, and assist customers in making informed choices. Take accurate and timely orders, ensuring special requests and dietary preferences are communicated to the kitchen. Utilize upselling techniques to enhance the dining experience and increase sales. Senior Mortgage Banker, Rocket Mortgage, Detroit, Michigan(2021-2023) Work with customers to identify financial needs and goals, and secure appropriate mortgage products. Analyze financial information and credit reports to determine the feasibility of loan applications. Negotiate loan agreements with customers and internal underwriting staff. Assist customers in completing loan application paperwork and following up on application status.Bartender/Cocktail waitress, 220 Merrill, Birmingham, Michigan (2018-2022) Provided exceptional customer service by taking drink orders, crafting and serving cocktails, and ensuring guest satisfaction. Demonstrated extensive knowledge of various spirits, cocktails, and mixology techniques, resulting in personalized drink recommendations for guests. Utilized upselling techniques to increase sales and enhance the guest experience, resulting in positive feedback and increased revenue. Effectively handled cash transactions, processed payments accurately, and maintained a balanced cash register. Collaborated with bartenders, servers, and other team members to ensure smooth operations and deliver exceptional service. Handled customer concerns and complaints professionally, finding satisfactory solutions and maintaining a positive atmosphere. Managed multiple tasks simultaneously, including taking orders, preparing drinks, and delivering them to guests in a timely manner.Bottle Service, Rose Room, Birmingham, Michigan, (2019-2021) Outstanding VIP customer service: Proven ability to provide exceptional and personalized service to VIP guests, ensuring their satisfaction and fostering strong relationships. Extensive knowledge of premium spirits: In-depth understanding of a wide range of high-end spirits, including their origins, flavor profiles, and appropriate serving techniques. Strong communication skills: Excellent verbal and non-verbal communication skills to confidently interact with VIP guests, accurately take orders, and provide knowledgeable recommendations. Knowledge of mixology: Familiarity with craft cocktails and mixology techniques to accommodate specific guest preferences and create personalized beverage experiences. Conflict resolution: Skilled in promptly and professionally addressing any guest concerns or issues, resolving conflicts to ensure a positive and memorable experience. Effective teamwork and collaboration: Ability to work seamlessly with bartenders, servers, and other staff members to deliver exceptional service as a cohesive team. Proficiency in cash handling and POS systems: Experienced in processing payments, handling cash transactions, and utilizing point-of-sale systems with accuracy and efficiency.Server, J. Alexander s Troy Michigan, (September 2018-January 2019) Took and accurately entered orders using the restaurant's POS system Assisted with menu selections and answered customer questions about menu items and specials Delivered food and beverages to guests in a timely and professional manner Processed transactions and handled money accurately Assisted with maintaining a clean and organized dining room Hostess, Eddie V s Prime Seafood,Troy, Michigan, (April 2018-September 2018) Greeted guests and provided them with menus upon arrival Managed the reservations system and assisted with seating guests in an orderly and efficient manner Answered phone calls and responded to customer inquiries Assisted the server team by refilling drinks and providing additional support as needed Maintained a clean and organized host stand area Skills: Excellent customer service skills Knowledge of a wide range of cocktails, wines, and beers Ability to multitask in a fast-paced environment Proficient in cash handling and point-of-sale systems |
