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Title Customer Service Desk Analyst
Target Location US-MD-Rockville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE Street Address Marcia Lane,EMAIL AVAILABLE Rockville, MD Street Address
Lock desk analyst with years of experience and exceptional expertise, looking for an opportunity to advance my career in the mortgage field.Expert in Loan Pricing Skillful Communicator & Time ManagerAdept in Organization & Multitasking Exceptional Customer Service Abilities Exceptional Mathematic Skills Detail-Oriented/Creative Problem SolverEducation & Technical SkillsDana College, Blair, NebraskaB.S. Degree in Computer Science and MathematicsMicrosoft Office Optimal Blue Encompass Greenfield Unifi PardotProfessional ExperienceUnited State Postal Service Sep 2022 - PresentMail CareerRockville, MDResponsible for making sure all packages and mail is delivered to each address within assigned territory as well as having general familiarity with postal laws, regulations, products, common procedures, and basic geography of assigned areas.First Guaranty Mortgage Corporation Sep 2015  Jun 2022Pricing Analyst IIPlano, TXMaintained lock/pricing data within the companys central LOS system.Sent out lock confirmation to brokers, loan officers and account executives.Confirmed pricing for various origination channels to ensure accuracy and best execution.Consult clients and provided customer service on pricing.Registered and/or locked agency and non-agency loans.Processed Best Effort and Mandatory commitments on both buy side and sell sideLocked loans manually and via Pricing Engine.Processed and recorded rate lock modifications while ensuring accuracy and investors guideline parameters.Verified that each loan has met minimum milestones in LOS system also ensured that all data and loan product inputted into the system were correct.Worked with leadership to implement changes, update process work flows and assisted with training as necessary.Worked with trade desk to ensure pipeline data was accurate for hedging and trading activities.Checked commitment expirations and extended with investors if needed.Accurately maintained and created several daily reports.Capital One Bank Home Loans/B.F. Saul Mortgage Company Jan 2002-Aug 2012Senior Lock Desk Analyst / Secondary MarketingBethesda, MDManaged the daily operation of the Lock Desk including answering the Rate Lock Desk phone line and returning e-mails answering rate lock questions from Capital One employees.Maintained, run and distributed departmental reports including company reports and Extension Fee Waiver tracking.Assisted other departments to maintain internal pricing models and performed morning pricing uploads and mid-day pricing changes.Ensured the flow of accurate loan (specifically Lock-in) data into the Departments systems, and assist with the administration of the tasks associated with the Companys interest rate risk management program.Reviewed and processed extensions, relocks, float-downs, and program changes in accordance to the Rate Lock Policy and company guideline.Analyzed, reviewed, and executed underwriting/product exceptions. Maintained Exception Database, and provided periodic reports to senior Bank management.

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