| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATION:AA - Miami Dade College, Miami, FLBS - Florida International University, Miami, FLCERTIFICATES:Cyber Security - CompTIA - In ProgressNetwork Security - CompTIA - In progressPC - Miami Dade College, Miami, FLSKILLS:Troubleshooting and Analytic, Extensive, Responsible, Collaboration, Resourceful, Agile, Highly Self Motivated,Excellent Strong Customer Service, Strong Communication, Leadership Skills, Passionate, Dedicated.AWARDS/HONORS:VA Maryland Health Care System GOLD PIN AWARD 06/2023NIA, Exceptional Customer Service award 11/2023PROFESSIONAL EXPERIENCE:NIA, Baltimore, MD 09/2023 - 12/2023Desktop Support Specialist Engineer (contractual)Performed OS installations PXE Boot, SCCM and USB, configurations, maintenance, testing and troubleshooting.Collaborate with department supervisors and end-users on application requirementsScheduled and deploy and provide walk-through of deployed equipment, specialty configurations and setup.Provide End-user training on newly implemented applications, and over-all functionality of OS and Apps.Daily documentation, scheduling, and reporting of inventory assets, issues and recommendationsUtilizing ServiceNow, AD, Big-fix.Perform imaging (PXI Boot), JamF, desktop support, adds/moves, inventory tracking.Install OS / iOS Patch installation/patch removal, OS/iOS upgrades.MDM Management, Mobil IronProvided user management account support with Elevated Privileges (EP).Provided guidance to Tech group and training hands onNetwork Services, configuration, Printer deployments, DHCP, print server administration.VA Medical Center, Baltimore, MD 01/2023 - 07/2023Systems Administrator / PC Deployment Technician II/Desktop Support (contractual)Performed installations, configurations, maintenance, testing and troubleshooting.Utilized Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, Scripting, McAfee and other VA standard tools.Performed OS installations PXE Boot, SCCM and USB, configurations, maintenance, testing and troubleshootingProvide end-user training on newly implemented applications, and over-all functionality of OS, and Apps.Daily scheduling and documentation of inventory assets, issues and recommendations.Utilizing ServiceNow, dBat, AD, Vault CCMS Tools.Perform imaging (PXI Boot), desktop support, adds/moves, inventory tracking via VistaAccess and changes.Install OS Patch installation/patch removal, OS upgrades.Provided user management account support with Elevated Privileges (EP) .Network Services, configuration, DHCP, print server administration.Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and reconfigure or replace defective system components.Performed general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes, new hire.Performed asset management to include asset inventory, audit and tracking.CHT, Miami, FL 04/2022 - 10/2022Mac Desktop Engineer II (contractual)Provide excellent IT - customer service, keeping balance with customers and PC/Mac end-user needsMaintain approximately 500 MAC end-users, also assisted with Windows end-users 1000KWork collaboratively with internal and external departments, IT teams and vendorsProvide technical support for: PGP, MDM migrations, installs and troubleshootingAssist new-hire MAC and Apple device setup and customize per user employment title / entitlementTroubleshoot various 3rd party applications: Adobe, JetBrains, GitHub, Microsoft, iTerm, Zscaler, Adobe Creative, Firewall Issue, Remote access, Shared Network Drive setup/access, CitrixAddress and resolve system breakdowns, replacements orders in timely mannerData migration, profile migrations and configuration, data recoveryMaintain ticketing system, SNOW/ServiceNow and create KB for end-usersATS/ITS/DyoPath, Miami, FL 08/2019 - 03/2022Desktop Technician l (contractual)Maintain IT Concierge Help Desk Services (Tier 1-3)Install PC & Mac hardware, software products and systems imaging.Provide backup, migration, and disaster recovery support.Manage PC loaner program and PC upgrades and repairs.Troubleshoot computing issues for various 3rd party software, and patches.Provide account setup, passwords & resets, login issues, applications & conflicts.Configure systems for DB's; Hyperion, Oracle, Crunch Time, SmartView, AD, MS Azure, Citrix, VPNEnterprise Application support: MS Azure, Google Business, OKTA, SSOIncident Tickets and Problem Management (ServiceNow/Remedy)Mac Systems Imaging - JamFTeleperformance, North Lauderdale, FL 09/2017 - 08/2019 Apple Care IT Advisor l / llProvide excellent Apple customer support via remoteSupported Apple Software & Hardware Issues Supported: iOS, MacOS, iTunes, iPads...Provided Apple Care customer trainingsProvided Data Recovery & Backup SupportCPHI, Miami, FLData & Reporting Analyst 12/2016 - 04/2017Senior Resident Care Technician 04/2017 - 07/2017Maintained HMIS (Service Point) DB, data integrity, compliance, and quality assuranceProduced and provided various customized reportsProvided hands-on end-user training, end-user support, pw reset, system outageMaintain professional relationships with inter/external personnel and agenciesSupervised and managed 10 Resident Care Technicians at Homeless ShelterProvided Shift guidance and redirections of shift needsAssist Resident Care Manager with reports, scheduling, and resident concernsManaged Transportation, Ct. Appointments, medical, relocations, and drug screenings.Florida International University, Miami, FL 09/2010 - 12/2016Software Support Analyst lMonitor and maintain troubleshooting ticket systemsAssist Faculty, Staff and Student end-usersResolve various technical issues related to logins, account entitlement, provisioning,reconciliation, email systems, websites, and account accessData migrations, assist new project roll-out, enterprise system troubleshootingAssist Sr. Admins in various projects for deployment and roll-out of new technologiesPerformed project-based data clean-up, data backup'sMonitor student lab, assist student with coding, printing, PC useHealth Choice Network, Miami, FLSoftware Support Analyst l 01/2007 - 09/2009Maintained excellent customer support services`Monitor and maintain troubleshooting ticket Heat systems.Perform data clean-up and other related MetaData support servicesApplication support for Rx EDI, HER enrollment and provider licensesMaintained electronic health record, clinical forms, and directories, HL7 functionality, and clinical RX EDI enrollment setup and configuration processes.Maintained and performed EHR systems and file rebuilds.WORK SKILLS:Operating Systems: Windows, MAC, LinuxMobile Devices: iPhone, iPad, Android, WindowsHardware: desktops, laptops, fix and repair troubleshootSoftware: troubleshoot, install, repair, maintain, backups, data recoveryPC / Mac Imaging: JamF, MS Azure, Workspace One - IntelHub, Intune - MDM - Mobile Devices, BigFix, PXEBootDB System Configurations: Tableau, PowerBi, Hyperion Studio, Oracle, Crunch Time, VISTA Access,Enterprise Applications: G-Suite/Business, Adobe Creative Suite, Active Directory, Citrix VDIs, VMs, Active DirectoryEndpoint Managers: MS SCCM/SCOM), OKTA SSO, PGP Encryption, BigFix, Flexera, Cisco AnyConnect - VPNs, ZscalerTicketing and Asset Management: Remedy, Heat, SNOW ServiceNowData Analyst and Reporting: HMIS, HL7, Crystal Reporting, SAGE, Quest Diagnostics, LabCorp |
