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Street Address Dickson Rd. Jacksonville
Florida, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLE_______________________________________________________________________________________________WORK EXPERIENCE:CONTUUM LLCWORK FROM HOME
CUSTOMER SERVICES REPRESENTATIVENovember 2023- February 2024 Answer and manage a high volume of incoming calls using Avaya system from patients/patient representative, physician s health care providers and insurance companies following HIPAA guidelines. Schedule specialty prescriptions of patients using SPRX system. Assist patients with billing and insurance inquiries and resolve any disputes or discrepancies. Maintain patient records and update electronic medical records as appropriate. Assist and educate patients with copay assistance program.
Verify patient insurance information and obtain necessary pre-authorizations and referrals. Ensure compliance with healthcare regulations, policies, and procedures. Perform other duties as assigned. Handles different types and situations of patients.The Yerba Mate Co LLC5385 Dixie Landing Dr Jacksonville, FL, 32224-0846
September 2021 June 2023CUSTOMER PHONE SUPPORT SPECIALIST Analyze patterns of discrepancies and communicate challenges to the team.
Assigned emailed tasks to the system administrator. Coordinate second level support through the Phone Support Lead. Documenting common support procedures that coworkers can follow. Maintain all import conflicts. Provide customer service representatives routes they need to run for the day.
Provide exceptional support for Encompass Users in the field through the phone. Provide Override codes to customer service representatives in the field. Troubleshooting and resolving system issues in a timely manner.MEDTRONIC INC.6743 Southpoint Dr. North, Jacksonville, Fl, 3221ASSEMBLER
June 25, 2013 to September 2021 Assembles and testing of medical consoles and blades used for Ear, nose and throat surgery. Assemble the system from the ground up and disassembled. Performs a variety of tasks ranging from repetitive to non-repetitive production assembly operations.. Ensures that packaging of products meets the standards. Conduct quality inspections on processing line in accordance with quality specifications. Disassemble, modify, rework, reassemble, and test experimental or prototype assemblies and subassemblies according to specifications and under simulated conditions. Provides support in manufacturing operations and/or distribution centers including assembly, machinery, processing, packaging, and/or distribution of company products.
Uses SAP system for inventory purposes. In charge with stocks receives, arrange it to be stored, material handling and supplies. Set up and operate automatic or semiautomatic machines and related equipment in a continuous production/processing operation.
Reports any malfunctions or abnormalities in machines, with higher levels recommending and/or making adjustment to methods and processes.FRONT DESK CLERKJacksonville Plaza HotelJanuary 2010 TO May 2013 Registering guests Managing reservations and providing information about rooms, rates and amenities. Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedules meetings and travel for executives. Ensure that guests are all notified with important information regarding their stay and provide a good customer service. Handles customer inquiry and complaints and resolve it to the best interest of both parties.Food PackerPilgrims Pride, West Virginia, USAJuly 2009 to December 2009 Packages materials and products manually. Perform basic quality control checks including weighing.
Measuring, counting, strength testing, package counts and evaluating products or package appearance. Folds and tapes boxes, applies labels and stacks boxes to pallets according to direction.HANDPACKER
Van Hoekelen Greenhouse, Pennsylvania, USAOctober 2008 to April 2009Please refer to Food packer for job descriptionStore Operations Development Officer - Program Head/ TrainerGoldilocks Bakeshop, PhilippinesFebruary 2002 to October 2008 Identify training needs in conjunction with store operations needs and directions and study organizational and operating problems. Monitor the training progress and status of management trainees & rank and file in stores. Analyze and document program results to enhance training effectiveness and submit results to the department manager and operations manager. Prepared Diagnostic exam for existing employees for individual manpower training design in assigned programs. Assist management team in opening the store including manpower duties and responsibilities on the initial store operation. Assist in store opening of Goldilocks store (new and renovated) around the country including the first foodshop in Mindanao (Lim ket Kai) Assist Research and Development department in the process of creating standard recipes
Attend Project turnover for the soon to open store opening and renovation to identify training needs
Provide feedback to other department regarding the operation and effect of their program and/or projects.Store Operations SupervisorGoldilocks Bakeshop, PhilippinesFebruary 1993 to 2002 People Management
Monitoring of staff consistently to ensure of their performance to the
required level. Personal grooming, completeness of uniform, proper scheduling and manning
of manpower must also be check from time to time to have a smooth flow of
operation.
Customer Service Relation Spearhead the effectuation of customer satisfaction and delight in the day to day operation. Ensure that customer needs are met based on the objective of the company. Attend accordingly to customer complaints and make it as opportunity to make them regular customers.
Store Reports Submission of reports on time and accuracy of its contents. Our main
concern is to prepare quality reports which will be a tool for future actions and important decisions. Ensure that Profit and Loss statement is being run according to the budget.Product Proper forecasting of products, setting a standing order and ordering to
be done effectively to ensure that sale forecast is achieved. Monitoring of product quality, product merchandising and product availability.Sales Management Achievement of sales forecast and ensuring profitability. Make and implement corresponding action plans/marketing activities that would ensure achievement of forecast sale. Create the Profit and Loss Budget as a guide for the target goal in sale for the storeCost Management Make proper scheduling, maximizing the productivity of every staff and
achieving the set sales per man hours. Positioning crews properly. Ensure inventory management of all products and packaging materials to avoid overstocks and stock outs. Forecast consumption of products accurately.Education2023 - ongoing University of North FloridaCurrently Enrolled Career step Medical Coding and Billing 2004 Facilities Management AcademyCaregiver Course (Geriatic and Child Care)1991 Centro Escolar University B.S. Nutrition and Dietetics Passed: Philippine Nutrition and Dietetics Board Exam US Equivalence : Bachelor Degree
Major area of study :Nutrition and Dietetics1986 Jose Rizal University {Formerly Jose Rizal College} High School Education1984 Pembo Elementary School
Elementary DiplomaInterests/SkillsWith computer skills (word, excel, power point, web, outlook), creating marketing strategies and activities, developing training programs, facilitate training to new and existing employees. Navigates Encompass system. Avaya telephone system and SPRX ordering systemPersonal
Birthday February 1, 1970 Religion CatholicBirth Place Quezon City, Philippines Height 5 6 /Weight 165 lbs.Character Reference:Jonathan Davis Support Manager 7657489974rey
Yerba Mate Co.
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