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Click here or scroll down to respond to this candidateCMCandidate's Name
Professional SummaryMedical Office Receptionist. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes/delivering exceptional customer service. Experienced customer service professional with over 4 years' experience working within the private sector's retail and services industry. Skilled in optimizing customers' experience by exercising active listening, critical thinking, paying attention to details, understanding customers' needs, and overseeing customers' reservations. Strong administrative skills including processing medical insurance eligibility & claims, inventory management, scheduling, records management, and organizing special events. Demonstrated effectual junior-level experience collaborating with colleagues, supervisors, medical staff and mid-level managers for problem solving to ensure compliance with various industries' policies and applicable government regulations.Work HistoryTucson Orthopaedic Institute - Insurance Specialist Tucson, AZ01/2021 - CurrentTucson Orthopedic Institute - Inbound Receptionist Tucson01/2021 - CurrentReviews provider schedules 2-3 days in advance to ensure demographic and insurance information are accurate.Ensures documentation is in patient chart, including but not limited to, referrals as per insurance guidelines and various test results,In coordination with appointment scheduling, clerk contacts patient prior to scheduled appointment to obtain accurate demographic information, authorizations and/or referrals as required by insurance guidelines.Verifies insurance eligibility through Allscripts, Payer Path, Mod Med and/or various insurance websites.Can submits pre-authorization requests to various insurances for scheduled servicesNotifies Patient Account Representative of any self-pay patients, all insurance contract questions and patients that have terminated their insurance Maintains all patient demographics and HIPAA rules and regulations Worked closely with HR to maintain, update, and organize patients' records to ensure compliance with clinic and government policies and proceduresLiaised between medical staff and patients; registered patients and monitored patients accounts for scheduling, insurance eligibility and billing in accordance with applicable insurance and government laws and regulations.Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information. Obtains all necessary patient referralsPreps, scans, and allocates appointment charts, and sorts and scans faxes to patient charts Follows Medical Record policies and proceduresEMAIL AVAILABLEPHONE NUMBER AVAILABLETucson, Az 85756Bold ProfileSkills COMPUTER SKILLSProficient in Mod Med, All Scripts PM,Microsoft Word, Excel and Outlook; aswell as social network sites likeFacebook, Twitter, Snapchat, andInstagram. Open to learning new skillsas well as perfecting set skills. OTHER SKILLSNetworking: Developed and managedrelationships with managers,customers, to include someinternational customers,To facilitate successful employees andcustomers conflict resolution.Soft Skills: Professional; CriticalThinking; Written and VerbalCommunication; Time Management;Multitask;Quick Learner and Reliable withminimal level of supervision; CustomerConfidentiality; EventsPlanning; Organization; Loyal; Honest;Obliging; Teamwork; Diversity ofthought and inclusion.Education05/2017Cienega High SchoolVail, AZHigh School DiplomaParticipated in various extracurricularactivities, such as volleyball. Developedteam building and leadership skills.Learned time management and socialskills. Volunteered/had some workexperience observing at UniversityMedical Center's Labor and Deliverydepartment. Worked with patient serviceand care, handled healthcare equipment,and learned invaluable lessons on how toeffectively work within the healthcareindustry setting. |
