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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Specialist and Dedicated to Elevating Customer Experience and Building Lasting RelationshipsJacksonville, FL 32216EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer-focused professional with a solid background in providing exceptional service and resolving inquiries efficiently. Proven track record of cultivating positive relationships with clients and delivering personalized support. Strong communication skills, both verbal and written, combined with a patient and empathetic approach. Adept at quickly understanding customer needs and finding solutions to ensure satisfaction. Proficient in utilizing CRM systems and committed to maintaining a high standard of service excellence. Eager to contribute my passion for customer satisfaction and problem-solving skills to enhance the overall customer experience. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceNight Auditor/Front Desk ClerkTru by Hilton - Jacksonville, FLOctober 2022 to PresentAs a Part-Time Night Auditor at the Tru by Hilton, I bring a meticulous approach to financial management and a dedication to providing exceptional service to our guests. Proficient in handling the responsibilities of reconciling daily transactions, managing end-of-day reports, and ensuring accurate billing. Skilled in utilizing hotel management software and possessing a strong understanding of accounting principles. I thrive in a dynamic, fast-paced environment and am committed to upholding the highest standards of accuracy and efficiency during the night shift. My goal is to contribute to the seamless operation of the hotel while delivering a positive and welcoming experience for guests throughout the night. Consumer Service RepresentativeEverise work from home - Jacksonville, FLOctober 2022 to December 2023 Managed customer accounts Greeted customers Conducted customer service surveys Handled reservations Resolved customer issues Booked appointments for clients Worked in the inbound call center Responded to inquiries and issues Responsible for troubleshooting applicationsLeasing ConsultantApartner - Jacksonville, FLMarch 2022 to June 2023As a rental property specialists who interact with tenants on behalf of landlords and property management companies, I assist with potential and existing tenants with the viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal. Front Desk AgentDoubleTree by Hilton - Jacksonville, FLSeptember 2019 to November 2021After leaving Hilton Garden Inn I decided to find a bigger property to work for, which I did. It was the same things and work I did for the previous property but more complex. Front Desk AgentHilton Garden Inn Hotel - Jacksonville, FLAugust 2018 to August 2019I currently work for the Hilton Garden Inn Jacksonville airport and my job as a front desk agent is to make sure all arrivals list is accounts for, make sure that Digitals keys and E-check ins have their keys ready and made. Always greet the guest coming in and out of the property, make sure always to greet guest on their Hilton honors status, making sure the pantry is always refilled, make you reports, and many more task. Sales AssociateMetro by T-Mobile - Jacksonville, FLSeptember 2017 to August 2018Working for Metro PCS by T-Mobile, as a sales associate I would have to greet customer and help to their every needs. That would include needs as for if they need help with cellular devices or purchasing a new device. Also I was in charge of handling money at the register, not mention inventory was all there to count for. Responsible for resolving all customer complaints Assisted customers with locating items Handled returns and exchanges Kept store clean Responsible for auditing and organizing the whole store Created inventory of products Restocked shelvesEducationHigh School DiplomaSanderson HighSchool - Raleigh, NCAugust 2010 to June 2014Skills Bilingual Microsoft Office Phone etiquette Data entry Computer skills Microsoft Excel Organizational skills Microsoft Word Spanish Customer service CRM software Windows Software Troubleshooting Technical Support Property Management Help Desk Operating Systems Network Support Troubleshooting Analysis skills Microsoft Outlook Communication skills Typing Medical terminology Technical support iOSLanguages Haitian Creole - Fluent Spanish - Fluent French - FluentCertifications and LicensesDriver's License |
