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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLE ACCOMPLISHED BUSINESS ADVISOR & EDUCATOROperational Analysis Continuous Improvement Multi-Industry Experience Trusted Problem Solver Unique combination of experience as an educator as well as an implementer, applied to both solve business problems and educate others on the how. Strategic business partner able to leverage academic and real-world business experience to diagnose business issues, design improvement strategies, implement them, monitor improvements, and educate employees on change management. Listener, problem solver, and business strategist with a passion for solving complex challenges. Proven collaborator with equal parts teaching/coaching and execution/delivery. Trusted relationship builder, able to engage, train and partner with all levels of employees from shop floor associates to the C-suite. Multiple successes achieved including sales growth, operating income improvements, working capital increases, traffic driving, and improved customer execution, including savings delivery in the hundreds of thousands of dollars. Key AccomplishmentsKhoury Consulting: Partner with businesses ranging from car dealerships and convenience store chains to beauty product manufacturers and fitness gyms. Evaluate processes, develop sales and marketing strategies, and improve operations and human resources through execution and change management.At Antonine University: Taught business, management, and marketing to undergraduate & MBA students.At Sterling Jewelers, Hannoush Jewelers, Workout World, & Americana/Baskin-Robbins: Streamlined operations, implemented sales and marketing strategy, increased profitability & working capital. Areas of ExpertiseManufacturing & OperationsContinuous ImprovementSales & Marketing StrategyMBA Teaching & ProgramAdministrationHuman Resources Org DesignCustomer ServiceRetail Franchise ManagementAccount ManagementKHOURY CONSULTING Lebanon, and Boston, MABusiness Advisor/Consultant April 2019-presentPartner with owners of car dealerships, gas station/convenience stores and restaurant chains to analyze operations, identify SWOT, create business improvement plans, and work alongside clients employees to execute.Design short- and long-term marketing strategies for customers including a personal hygiene manufacturer and a beauty salon, both of which were facing competitive challenges within their categories.Perform assessments, map workflows, execute SWOT analyses and build business improvement plans for quality control, sales, marketing, and human resources functions.Assist clients in brand building to gain competitive advantage through restructuring, branding refresh, and digital marketing. Realize improvements in operations, growth, and operating margin. ANTONINE UNIVERSITY Baabda, LebanonMBA Program Lecturer & Academic Coordinator 2012-2020Delivered experience- and case-study-based online and in-person MBA classes to undergraduate, graduate and executive students with a broad range of cultural backgrounds; Students ranged in age from 20 to 60.Head of Jury and students advisor for 270 undergraduate and graduate students to oversee their academic progress and to supervise their final thesis research. Candidate's Name Page twoANTONINE UNIVERSITY (contd.)MBA Program Coordinator and member of the Organizing Committee, with responsibility for student recruitment and employment. Additional special responsibility for diversity and creativity.Coordinated with the Centre of Career Development to ensure students participation in professional development opportunities. Trained students in interview skills and professional conduct. WORK OUT WORLD OF NEW ENGLAND Taunton, MAAccount Manager Suppliers and Vendors Feb-Nov 2011Oversaw ~60 vendor accounts for a fitness franchise with 13 branches.Conducted supplier competitive assessments, evaluated supplier capabilities, and built and maintained supplier partnerships. Monitored supplier performance against required KPIs.Led price negotiations, renegotiated contracts where applicable, and managed supplier risk.Program Manager for supply base change projects. STERLING JEWELERS (KAY DIVISION) Braintree, MAManager in Training 2009-2011Coached and trained a staff of eight people on how to close sales while providing consistently high customer service and demonstrating extensive product knowledge.Hired, trained and mentored team members to build a culture of trust, customer loyalty and sales growth.Executed special events such as diamond shows, VIPs, and Preferred Customer Weekends to drive traffic.Conducted store and compliance audits, trained employees in loss prevention policies.Awards included: Employee of the Year and Employee of the Month Additional ExperiencesHannoush Jewelers Assistant Manager 2004-2009Indevco Group, Unipak Division Quality Control 2000 to 2003Roberts Group, Exclusive Agent of Sega-Namco Manager 1998-2000Franchisee of KFC, Baskin-Robbins, Hardees, Sbarro, TGI Fridays District Mgr./Staff Trainer 1995-1997 EDUCATIONEuropean University Cyprus (EUC), CyprusPh.D. in Business Administration, Expected 2024University of Massachusetts (UMass), Dartmouth, USA Master of Business Administration, 2011University of The Holy Spirit (USEK), Kaslik, Lebanon Bachelors degree in business administration, 2002 PROFESSIONAL CERTIFICATIONCertified Diamontologist, The Diamond Council of America (DCA), Nashville, USA, 2010 |
