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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER SUMMARYAn experienced, committed, and passionate professional. I pride myself in being detailed oriented, skilled in counseling youth and adults in crisis, and demonstrating exceptional leadership skills. It is my desire to be an asset to your organization and have the opportunity for professional growth in a challenging and diverse workplace where my background and experiences will be utilized to its highest potential.SKILLS AND ABILITIESHuman Service Skills and QualificationsCouching, Advising and Client ReferralsProject Management skills to plan, organize, manage objectives and milestones while developing cohesive, respectful, and productive relationshipsExperience with Youth and Adults, Customer ServiceExperience with Diverse BackgroundsFirst Aid/CPR, Diversity training and Value Stream ManagementIT Skills and QualificationsMicrosoft Office- Word, Excel, Power Point and Access, Pac Man ticketing data baseActive Directory, LAN/WAN, Main Fame/Invision, Citrix, CernerAdaptability, Problem Solving, Flexible, Self Confident, Excellent Written and Verbal communicationEMPLOYMENT HISTORYMedix/Affinity06/2021-11/2021Logistic CoordinatorChicago via RemotelyTroubleshoot technical issues remotely with Schools, Daycares,Homeless ShelterCoordinator the setups of the Schools, Daycares and Homeless Shelters for COVID testingScheduler testing dates, Order suppliesScheduler Fedex to pick up test to go to the LabMonitor the testing via Staff and NursesCreating Data base for all Staff and students testsCareTech Solutions 04/2014-12/2015Service Desk Analyst ITroy, MITroubleshot technical issues remotely with Mainframe/Invision, Soarian, EMR, Clinical, Financials, Citrix and Cerner and implemented effective solutions to resolve the core issueManaged the ticket data base via Remedy.Collaborated and communicated using technical and system expertise and fostering an excellent customer experienceDetroit Center for Youth 06/1997-11/2010Service WorkerDetroit, MIImplemented and executed treatment plansCounseled special needs boys and girls ages 7-19 in sports, painting, drawing, schoolwork and daily life skillsAssessed youths personal, social, and developmental skills; determined the best course of action, and enacted a specialized education planCompleted daily reports, schedules and coordinated awards ceremoniesTech Team Global 06/2006 - 08/2009IT TechnicianSouthfield, MIManaged LAN/WAN Working with Network Operation Center, Routed ticket to second level tiers depending on severity of issue troubleshooting devices remotely on the LAN. (i.e., registers, workstations, servers, printers, switches, hubs, and routers)Diagnosed network issues, managed ticketing data base system, created, opened and closed trouble tickets via Tivoli, Telnet, and Remote Desktop Performed remote troubleshooting on servers and network devices in multiple platform environments, while prioritizing empathetic customer service and effective and efficient solutionSkilled Nursing Solution 10/2005-12/2007Case ManagerDetroit, MIEvaluated special needs adult clients to determine care, home planning, and implement action plans in their homeHelped clients understand their conditions and treatment options, Interpret medical documents, Review treatment goals and resourcesEnsured that patient tests are appropriate and necessary, while providing education and literature about diagnosisCoordinated the integration of social services/case management functionHelped clients and family make informed decisionsWorked with agencies and service providers to facilitate case coordination and information sharingRyder Integrated Logistic09//2000 - 09/2005Executive Workers' Compensation Manager /Human Resource AssistantHighland Park, MIManaged all the Workers' Compensation needs and concerns for all the Ryder's GM and Chrysler accounts. Liaison for all facility in reporting the OSHA 300, Liaison with employee and Concentra to insure employee adequate treatment in addition creating a return-to-work program. Facilitated awards for the driver's and warehouse including the annual Hazardous Communication classes for all of LOC South personalCommunicated and assisted the Senior Safety Manager, supporting the safety committee with reports, charts, maintained all records of accidents registered; including building a database to track preventable and non-preventable accidentManaged, trained and certified Forklift OperatorHuman resources assistants in DOT Certification, re-certification, recruiting, benefits and safety training for the driver'sSamaritan Hospital08/1994 - 01/2000Executive Coordinator and DoulaDetroit, MIProvided assistant to the President/CEO and all Vice Presidents also Assistant to all medical staff Presidents in their daily schedules, appointments, meeting preparation and special projectsManaged all the reviewing and processing of all application and credentialing for medical staffManaged all Continuing Medical Education (CME'S) activities and committee participationsProvided case management for mother in nutritional health information in pre-post labor and assisting it the birthing techniqueCadillac Apparel 08/2001-12/2007ManagerDetroit, MIScheduling of three employees, invoicing, accounts receiving/payable, advertising, sales and customer servicesEDUCATIONWayne State UniversityBachelor of Arts: SociologyWayne County Community CollegeAssociates of Science: Science |
