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Click here or scroll down to respond to this candidateCandidate's Name
Medina, Ohio PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryCustomer Service Relations Manager with over 18 years experience. Administration office clerical, support with strengths in customer relations. Problem solving and trouble shooting to maintain positive clientele relationships.SkillsProper phone techniques, multiple linesIdentifying customer issues, salesAlways focusing on schedules, communication skills, problem solvingData AnalysisOrganizationDetail OrientedCommunicationLeadershipProblem SolvingMicrosoft, Excel, ConcurADP, Jonas SoftwareAppointment settings, surveysPipeline (bidders list)Professional ExperienceMedina County Public Transportation Medina, Ohio 2023 - 2024Dispatcher/Scheduler/Customer ServiceBooking appointments for customers to where they need to goMaking sure all documents have been filed, sent, and documentedInbound callsDispatching calls and organizing the routes for driversOutbound calls to the county to confirm approval of insuranceUpdating the county disability listsSending disabled/ veteran paperwork to county to be approved for clientsFiling, scanning, faxing all needed documents to the countyEngelke Construction Solutions - Brunswick, Ohio 2018 - 2020Administrative AssistantCollecting all insurance information to obtain coverage of job sitesMaking sure all superintendents are doing what they should be doing on the job sitesInbound callsOutbound callsSending payment to contractors that work for on our jobsChecking all employee credit card transactionsGathering information needed to obtain bonds for compliance purposesFilingUpdating our contact listsOrdering supplies and materials for all jobs and office needsRunning company errands to overnight checks and documentsMaking sure we are fully stocked on what the office needs dailyCommunication with EZ Pass to recall passes that are no longer neededKeeping the entire office and cubicles organized and cleanConfirming that we have the right insurance information in our programsAdding clients to our bidders listUpdating our In-Office phone listsLiberty Ford Auto Group - Brunswick, OH 2007-2018Customer Service Relations ManagerIncoming and outgoing calls from clientsAppointment setter for service and salesFiling all paperworkCustomer service outbound callsCross trained on various job dutiesHandled all customer surveysOrganized appointments for all Service WritersOrder automotive partsPorter HelperCrestmont Hyundai Brunswick, OH 2004-2007Customer Service RepresentativeIncoming and outgoing calls from clientsAppointment setter for service and salesFiling all paperworkCustomer Service outbound callsHandled all customer surveysOrganized appointments for all SalesmenCollected information from customers to get them pre-qualified for auto loansEducationBrunswick High School - Brunswick, OhioCosmetology - Medina Country Career CenterDiploma |
