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Easley, South Carolina 29642 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE SUMMARYQuality Assurance Networking SQL Testing Business system Analysis Technical Support HTML, CSS, XML, JavaTECHNICAL SKILLSSoftware: Oracle SQL, MySQL, Snowflake DB, SharePoint, Google Suites, Windows Server, Active Directory, Azure. Coding Languages: SQL, Java (Python, jQuery, JavaScript), XML, HTML. Networking: Used Network+ to configure routers, switches, and cabling solutions. Ticketing Systems: Confluence, JIRA, ADO (Microsoft). EXPERIENCEWINDSTREAM COMMUNICATIONS, Greenville, South Carolina IT Business Analyst, 2020 - 2024Analyzed data and billing systems and provided QA testing using Putty, Batch and VDI.Wrote SQL queries to test, review, and resolve data issues.Used SQL, Java, and XML to resolve errors, faults, and other operational defects.Executed test cases to confirm accuracy prior to software release into the production environment. IT Team Lead, 2013 - 2019Resolved complex IT issues including networking, cabling, Wi-Fi connections, firewall devices, plug-ins, and security defects.Provided system administration for SharePoint and Active Directory.Directed team members in deployment and troubleshooting of company hardware and software.Built a multi-function database with 280 Subject Matter Expert digital documents to enhance team performance.IT Support Specialist II, 2012 - 2013Managed escalated tickets, complex issues, and large-scale projects.Provided training and support to lower tier support staff. IT Support Specialist I, 2008 - 2012Provided technical support answering internal phone calls and troubleshooting applications. EDUCATION and PROFESSIONAL DEVELOPMENTDoherty High School, Colorado Springs, CO. Graduated 2007.Certifications: HTML Developer, CompTIA A+, HDI Support Center Analyst, Six Sigma Green Belt.Professional Development: SQL and Java Bootcamps, PowerShell, SharePoint, Network + 801-802, CCNA Security 210-260, SQL Server, SQL Database Fundamentals, Computer System Protection Advanced Methods, Cyber Security Framework Essentials, CompTIA CySA+, Windows Server 2012 R2.