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Customer Service Loan Officer Resume Wil...
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Title Customer Service Loan Officer
Target Location US-DE-Wilmington
Phone Available with paid plan
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Candidate's Name
Street Address  Carlotta DriveBear, DE Street Address
PHONE NUMBER AVAILABLECareer Objective:To maximize extensive Mortgage Processing skill set while showcasing excellent customer service capabilities.Work HistoryJ.G. Wentworth August, 2016 to present ProcessorWork remotely with little supervision. Work on paperless system, Encompass. Duties include, receiving file, making welcome call to borrower to gather appropriate documents. Review documents for accuracy and guideline requirement. Review entire file for compliance to ensure file met program requirements. Prepare file for underwriting. Obtainclosing documents, title, homeowners insurance, reviewed for accuracy. Gather any required conditions from borrowers and prepared file for closing.May 2016 to August worked as tempWells Fargo Home Mortgage February, 1998 - May, 2016December 2007- Present, Mortgage Specialist- duties include processing mortgage applications for conventional, FHA and VA financing purchase and refinance business. Contact customers to obtain conditions for file. Maintain communication with customers, Loan Officer and any third party involved in transaction. Review conditions, title and all supporting documentation prior to submitting file to underwriting for final review and approval. Schedule and prepare file for closing. Meet monthly metrics of closing 12-14 loans per month as set by corporate guidelines.July 2004-November, 2007, Account Rep- Duties included being a liaison between operations center and sales. Contacted Loan Officers on weekly basis to do pipeline reviews, assisted with loan re structures, handled rush files by processing, clearing conditions and passing loans to closing. Maintained and handled rate expiration report, locked loans and handled most pricing requests. Provided feedback to team lead for coaching opportunities within department.June 2000- June, 2004, Account Rep Construction Loan Department- Was involved in startup department which included processing and closing construction perm loans. Processed construction loans, obtained builder approval, prepared construction loan closing package. Converted loan to permanent financing upon home completion and prepared final closing package. Handled price expiration report, locked loans. Was SME for various centers set up throughout the country.February 1998-April 2007, Mortgage Specialist-Processed loans, gathered conditions, prepared file for closing. Assisted in post closing function, also participated in closing loans.February 1995-January 1998, Bank of America -Mortgage Processor-duties included contacting customers for conditions, prepare and schedule loans for final closing.Education: Wilmington College, Bachelor of Science degree, Business AdministrationAttended Padua Academy

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