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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE CellEMAIL AVAILABLESKILLSMinute Clinic schedulingCustomer Service, Problem Solving and Decision MakingMicrosoft Office Experience (Excel, Word, Outlook, Power Point)High Level PresentationsTeam Building & LeadershipRelationship ManagementProject Management Including Facility TrainingSales Planning, Closing and NegotiatingCAREER CHRONOLOGYCVSMINUTE CLINIC CONTRACTOR 2019-2023Responsible for Scheduling and coordinating the work schedules of Providers.Responsible for scheduling markets that have a rotating schedule and supporting all marketswith on call duties and replacement of staff as needed.Finds providers to fill open shifts while minimizing overtime.Maintains Provider profiles.Ensures that Markets are within staffing and scheduling budget.ROSS SIMONSCALL CENTER SUPERVISOR 2015- 2018Review daily performance reports, set team sales expectationsCoaching and development of call center associates in best sales practices and customer serviceHandle escalation calls and resolve customer issuesLeader of top performing sales teamDevelopment and creation of Employee Weekly Newsletter, Employee Recognition ProgramConducted monthly performance assessments and development plans.BANK OF AMERICA, DANIELSON, CT 2006-2015ASSISTANT BRANCH MANAGERReview daily performance reporting, conduct huddle, set expectations and gain commitment from associatesCoaching and development of platform and teller staff in customer treatment, customer engagement and deepening customer relationshipsLobby leadership and engagement of customers to direct them to appropriate teammates and partnersConsistently exceeds performerManage risk daily and completion of BCORA reporting monthlyAct as Interim Manager at various Banking Centers throughout the regionBANK OFAMERICA, OLD SAYBROOK, CT 2006-2015INTERIM BRANCH MANAGERLed, managed and coached team to exceed goals, ensure operational excellence and provide first class experiences for our customers; exceeded sales goals and improved Customer Experience scores from 78% to 94%)Coached teller and platform staff in customer engagement and deepening relationships; improved engagement rate from 0% to 7.0%)Executed sales and service plays using the One Team ModelPerformed lobby leadership, coaching and observation through the eyes of the customer.Conducted quarterly performance assessments and development plans.Proactively identified and managed risk dailyParticipated in community events to position the bank as a leader within the area.BANK OF AMERICA, EAST PROVIDENCE, RI 2006-2015SALES TEAM MANAGERSuccessful development of Mass Affluent Associates exceeding all Hoshin plan goals.Established strong management routines utilizing MPV Methodology to build, coach and drive a consistent top-performing sales team.As Unit Sales Champion, developed training program in Sales Fundamentals to educateassociates in the direct correlation of Customer Experience, Quality and Sales.Developed all Sales and Marketing Promotions for the Consumer Business.Provided Unit with Monthly Metric Outlier Reporting to ensure commitment to Leadership Successes. Leveraged feedback from leadership and business partners to improve and develop areasof opportunity.Coached and prepared associates for promotional career opportunities within Bank of America.CITIZENS BANK, WOONSOCKET, RIASSISTANT VICE PRESIDENT, BRANCH MANAGER II WOONSOCKET, RI 2002-2006High-profile management position accountable for soliciting business accounts anddeveloping strategic alliances with customers and clients.Developed tactics to increase assets and profitability.Implemented innovative marketing principles and promotional sales events for financial growth.Cross-selling of banking services and products to clients.Participated in community events to position the bank as a leader within the territory.Managed a staff of 12, with a deposit base of $85 million.Ranked #3 out of 52 Branches in the state of RIACCOMPLISHMENTSWorld Class Customer Experience Award 15+Years of Banking ExperienceTop 2% Ranked National Sales Manager Frontline Leadership CollegeRecognized as Banker of the Year Creator and Editor of Employee Newsletter |
