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Title Machine Learning Customer Service
Target Location US-CO-Aurora
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Mobile: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECareer SummaryHighly motivated professional with solid Data Science and Engineering knowledge, 3 years of project management, and 2 years of Customer Service. Problem solver. Excellent knowledge of computational and statistical skills, complex data structures, a variety of analytical and open-source tools; Experience with machine learning, distributed and cloud computing, Big Data computation. Proficient with both Mac and Windows OS and MS Office. I see myself as an enthusiastic, self-made, and energetic person who believes in teamwork, and has a good learning attitude with an aspiration for continuous professional growth.Technical SkillsStrong statistics and machine learning skillsDatabase querying (MySQL, MongoDB, Microsoft Access)Data Visualization (GIS, Tableau, MatPlotLib, Java Processing)Statistical coding languages (R, Python, SAS, Excel)Machine Learning (Classification, clustering, Data Mining, Neural Networks (RNN, LSTM, CNN, MLP))Big Data (Python GraphLab, R bigmemory, Spark, Hadoop)Cloud Computing (AWS, Google Cloud, and Azure)Non-Technical SkillsExperience working collaboratively in global, multi-cultural teamStrong attention to technical detail and accuracySolid critical thinkingExceptional reasoning, investigative, analytical, and problem solving abilityExcellent written and verbal communication skillsPassion for learning and developmentEffective time management and organizational skillsCapable to work independently and as a team to meet deadlines, goals and objectivesWORK HISTORYAssociate Data Scientist with City of Arvada 6/2022-9/2023Worked closely with data partners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs.Investigated and ask questions to discern obstacles to data usability and identify the appropriate analytics solution to provide answers.Analyzed complex data from multiple systems to provide meaningful insights.Analyzed information utilizing techniques and statistical methods to identify patterns and trends, data correlation and informational forecasting.Proactively analyzed data to answer key questions from partners or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity.Participated in metadata management implementation discussions that enable how data will be used for business reporting and analytics.Data Scientist Intern with Denver City and County Dept. of Finance 11/2020-12/2021Conducted financial data analyses.Produced reports.Built creative data visualizations and preparing dashboards.Transformed data into a narrative or data-driven story.Assisted other tasks as needed.US Census Enumerator with US Census Bureau 07/2020-11/2020Conducted research on behalf of the U.S. Census Bureau.Collected demographic, economic and housing data on behalf of the U.S. Census Bureau by canvassing assigned areasDocumented and reported results appropriatelyProgramming Administrator I (Intern) at Colorado DOT 01/2019-01/2020Constructed complex data querying, stored procedures, and functions and be a primary data source both to internal and external agentsParticipated in product and vendor evaluations. When applicable, worked closely with vendors to ensure they are meeting technical specifications, compatibility requirements, and the like.Worked with program staff in the department to identify key business drivers for analysis projects. Applied appropriate data visualization tool or statistical methods to support interpretation and understanding of data. Reviewed reports and dashboards to regularly produce summaries of relevant observations, findings and insights.Communicated with Manager on milestones of project during report or analytic development with specific details of development and expected dates of completionPeer Assistant at Community College of Denver, Denver, Co 01/2012-05/2015Helped students and staff with software programs.Tutored students in all sorts of higher mathematics.Mentored 20 students in average per week in which more than 99% of the students reported positive feedback that they were helped to improve their academic performance.Project Engineer with Ethiopia DOT, Addis Ababa, Ethiopia 08/2004-09/2008Analyzed cost and bill of quantities using most advanced tools that enabled the company to reduce the overall cost by 15-20%.Performed engineering analysis and report preparation (average 2-3 reports / week).Managed field inspection team and reviewed daily inspection reports.Led strategic partnerships with new material testing subcontractors to improve quality control of engineering data and consulting reports.EDUCATIONStudent in Doctor of Computer Science-Big Data Analytics Colorado Technical University 2020-PresentMasters in data science Southern Methodist University 2015-2017Thesis: Open Cycle: Forecasting Ovulation for Family Planning using Machine LearningMasters in Geotechnical Engineering University of Colorado Denver 2010-2012Thesis: Geosynthetic reinforced soil performance testing using numerical methodsBachelor's degree in Civil Engineering Jimma University 2003-2007CERTIFICATIONSEngineering-in-Training (EIT) 2014CERTIFICATE OF COMPLETIONCertified Ethical Hacking (CEH) 2019Certified Network Defender (CND) 2019CompTIA Network+ 2019CompTIA Security+ 2019PUBLICATIONSClark, Karen; Jain, Mridul; Messa, Araya; Le, Vinh; and Larson, Eric C. (2018) "Open Cycle: Forecasting Ovulation for Family Planning," SMU Data Science Review: Vol. 1: No. 1, Article 2.Available at: https://scholar.smu.edu/datasciencereview/vol1/iss1/2

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