| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Woodstream Dr.St. Louis, MO Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEQualificationsExcellent customer service, communication, teamwork, and leadership skillsProficient in Microsoft Office and automated accounting programsKnowledge and experience with Generally Accepted Accounting Practices Human Resource recruitment, interviewing, and background screeningEducationBachelor of Business Administration 05/2008New Mexico State UniversityLas Cruces, NMMissouri Licensed Health Insurance Producer. July 2020 - July 2022Missouri Licensed Life and Health Insurance Producer July 2023- July 2025ExperienceMeijer 02/2024- presentlyCall Center Customer Service RepTake inbound calls from customers, team members, and business partners for general information.Direct calls to appropriate departmentsAlight Solution 08/2023-12/2023Aetna Benefits AdviserMake outbound call to Aetna prescription plan membersAdvised clients on benefits of a Medicare Advantage Plan (Part C)Signed member up during Annual Enrollment Period (October 15 December 7)Connexus 06/2023-08/2023Property CSRCustomer service for inbound callsProvider information for rental propertyInitialed investigations into property scams or people residing in a managed propery withoutpermissionAmerican Income Life 04/2023-06/2023Benefits AdvisorMake outbound calls to speak with potencial clientsManage appointmentPresent benefits to clients that would protect their lives and family livesReason of gap-looking for better opportunitiesFalcontek 11/2022-02/2023MTM CCRProvide customers service for participants in arranging transportation to medical and non medical locationsContact transportation providers to provide services to participantsUpdate contact information and authorization servicesReason of gap- looking for better opportunitiesAmerican Home Shield - Work from Home 05/2022-07/2022Authorization CSR IIProvide service to repair contractor that are working with members for repair within the home or with their appliancesReview cost analysis for repairConvey contract requirements and policy to contractor or memberDe-escalate situation for members or contractorsEverise -Work from Home. 01/2022-04/2022H&R Block DIY SW Voice CSRProvide customer service and technical support for H&R Block do-it-yourself software.Troubleshooting technical issues from inbound calls from end-usersDe-escalating situations from frustrated clientsEverise - Work from Home 07/2021-01/2022AON Licensed Health Insurance AgentProvide customers service for clients with health insurance coverage solutionsSale insurance to Medicare eligible people as they retire or transition from employerUpdated contact informationInform health care concerns as related to financial situationVerify claim information and authorizationProvide in network service providersEverise - Work from Home02/2021-07/72021Maximus New York Vaccine Program Operation SpecialistMaintain records of attendance of team membersCoach team of policy changes and the adherence to client expectationsDrill or test of knowledge base and changing fast alertsListen to calls performed by agents and grade according to quality guidelinesEverise Work from Home09/2020-02/2021Agero Customer Service/ dispatcherInbound calls of persons needing roadside assistanceEvaluate the best course of action for the emergency situationLocate service provided best suited for situationVerify insurance coverageObtain payment for serviceReason of gap- looking for better opportunitiesTeletech11/2019-02/2020CVS Customer RepresentativeProvide customers service for clients for mail order medicationsUpdated contact informationInform about pharmacy coverage for health insuranceVerify claim information and authorizationReason of gap- unemployed as she was relocatingTeleperformance USA01/2019-05/2019Wellcare Customer Service RepProvide customers service for clients with Wellcare health insurance coverageUpdated contact informationInform health care concernsVerify claim information and authorization Provide in network service providersReason of gap- health issuesJackson Hewitt Tax Preparation02/2018-03/2018Client Care SpecialistProvide customer service to taxpayerSet appointmentConduent07/17-02/18Apple Customer Service RepProvide consumer support for purchase options with various productsEducated and offered options on services availableProcessed large volumes of payments, either credit or EFTReason of gap- health issuesConverges Work at Home11/2015-05/2016Comcast Customer Service Video SpecialistProvide technical support for video consumersEducated and offered options on services availableProcessed large volumes of payments, either credit or EFTUnited States Department of Agriculture, National Agricultural Statistics Service05/2013-08/2014Telephone EnumeratorPerformed outbound call from registry of agricultural producers and commodity holders to get real-time evaluation of the current agricultural business in the United StateReason of gap-looking for better opportunitiesCrown Services/LHB Industries05/2012-07/2012Training Production CoordinatorSet up job sites for assembly of medical kits for contracted vendorTracked and analyzed tasks and timing; maintained OSHA standardsMaintained quality control; received9 raw materials and shipped finished productReason of gap-health issuesUnited States Department of Agriculture, Farm Service Agency01/2007-08/2009Student AccountantsUtilized generally accepted accounting practices to service and maintaining farm loansIdentified accounting system and necessary updates; condensed and streamlined reports for transition into digital settingEvaluated employees for quality of service; trained employeesIncorporated inventory control policies, supply chain and total quality management policiesNew Mexico State University02/2006-01/2007Student Operations TechnicianData entry in UNIX computer systemProduced reports and maintained security protocol for university computer systemNew Mexico State University10/2006-12/2006Student HumanEvaluated documents for eligibility to work in the US, i.e. I-9, state IDs, SS, passports, etc.Maintained records of job files and correspondenceProvided customer service for potential employees, current staff and facultyAT&T Wireless12/2003-05/2004Business Accounts Collections SpecialistNegotiated and collected on both delinquent and current business accountsResearched and evaluated procedures for business account activities Processed large volumes of payment, either credit or EFTWalmart Supercenter05/2002-02/2003Customer Service Representative and CashierEducated and informed customers of services availableCashier duties, stocking and inventory controlProcessed large volumes of payment, either cash, credit, checks or gifts cardVoice Stream Wireless Communications (T-Mobile)07/2001-02/2002In-Bound Customer Service RepresentativeProvided basic technical support for wireless usersEducated and provided customer service; soldl wireless communication products and plansProcessed large volumes of payment either credit cards, EFT or checksStore Manager, 07/00-03/02Allsups Convenience Store Albuquerque, NMConducted effective marketing strategy within a retailRecruit effective personnel for companyRegulate gasoline prices to be competitiveInsure a family friendly environment for customers Maintain clean and stable workspaceActivities and HonorsDelta Sigma Pi Fraternity NMSU, Epsilon Upsilon ChapterSociety of Human Resource Management (SHRM) NMSU Student ChapterNational Honors SocietyUnited Way Internal Revenue Service Volunteer, Tax Preparation |
