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Click here or scroll down to respond to this candidateCandidate's Name
Huntsville, AL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo secure a customer service or sales position in a reputable facility where I can continue to develop and enhance my hands-on skills and knowledge. I offer relevant education and knowledge. Work ExperienceCSR energey repContinuum Global Solutions - Huntsville, ALMarch 2023 to Present Assit customers with there utility bill Setup payment arrangements for customers Made out bound calls to customers to see if we could further assit them. Went over customers usage and billing information Referred customers to reliable resources for more assistance Updated customers account information as well as verified there account information Setup medical forms on customers accounts Started and stopped customer accounts as well opened new accounts Maintained a QA score of 93% and an aht score 95% Multi-tasked through multiple systems on dual monitors while taken back to back calls. Scheduling AgentAspen Dental - Huntsville, ALJune 2022 to January 2023 Took inbound calls for patients that needed a regular or emergency dentist appointment. Scheduled new patients for appointments to see a specialty dentist. Sent emails to get sooner appointments/reached out to the offices as well Reached out to patients for follow up treatment plans. Setup payment plans for patients without insurance. Educated the patient on our products. Advised patient to schedule the whole family so everyone can better health. Customer Services RepDoctor office - Huntsville, ALMarch 2020 to May 2022Alorica Took inbound calls and made outbound calls. Went over payments with claims reps. Re processed claims as needed due to non-payment or because the coding was wrong. Worked with patients and the Doctor office to get payment. Processed Patient accounts for their meds. Ran their insurance for their meds. Setup shipping of the patient meds as well as the patient appointment. Processed patient insurance. Interacted with insurance reps to make sure payment was received. Tech Support Neo-novaHuntsville, ALAugust 2017 to May 2021 Resolved issues related to Internet network connectivity, as well as problems associated with software and hardware issues Scheduled appointments for repairs to ONTs Remote into customers computer to resolve their technical issues Assist customer with router/modem Ping customers WAN/LAN IP addressesSetup the Technician CallsField Services - Huntsville, ALJanuary 2017 to August 2017 Schedule and managed weekly work orders Organized technicians daily routes Setup appointments for the techsSales RepACE 2.0/AT&T - Huntsville, ALDecember 2014 to December 2016Direct TV Enhanced the customer experience by assisting the customer with inquiries and resolving potential customer services issues Multitasked between multiple systems while still interacting with the customer Provided sales support to pre-existing and existing customer, coordinating new equipment orders Resolved all customer billing issues Assisted the coaches in the training classes when needed Exceeded all sales goals Obtained an availability of 99% as well as my AHT was 97% or above Interact with my fellow co-works and management team on a monthly basiss to see how we can enhance the customer experience Responded to pricing inquiries, providing accurate and timely information and quotes Perform calculation of credit adjustment and forward adjustments accordingly CAE Specialist/Video RepairComcast - Huntsville, ALJuly 2013 to November 2014Comcast XFINITY Performed customer services duties in a call center environment Assisted customers with setting up there TVs as well as assisted the customer with programing there remotes Troubled shot customer TV and internet equipment Navigated through the systems in a fast in timely manor Upgraded customer to either a new line of business or upgraded there channel line up Coached new employees through screening process Addressed, Transferred or Diffused Disgruntled customers Worked with the escalation team where I called the customer back and tried to resolve their problem Obtained a Transfer Rate goal of 20% as well as an Average Handle Time goal of 98% Explained customer accounts/Received paymentsEducationHigh School DiplomaS.R. Butler High School - Huntsville, ALAugust 1999 to May 2003Skills MS Word MS Office MS Excel MS Project MS PowerPoint MS Outlook WordPerfect Word Processor Multiple Phone Lines Flexible & Able to Prioritize Work to MeetDeadlines Decision Making Communication Organizational Problem-SolvingSkills |
