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V i c t o r G o l e t t eAurora, CO Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESUMMARY OF QUALIFICATIONS:Seasoned management professional with more then 16 years of experience in a fast -paced specialist/retail store environment. excellent management and customer service communication skills. Offering superb customer service proficiency and passion for exceeding sales goals. Track record of achieving exceptional results in customer and employee satisfaction. Reliable and dependable with unique ability to relate to diverse clients and close high -dollars salesSkillsCustomer Service LeadershipSales ForecastingQuality Assurance/Control MonitoringInventory ManagementState (Texas) Vehicle InspectorManagement of Personnel ResourcesComplex Problem solvingTraining /RecruitingProfit/ Loss Management/PreventionPayroll Processing/ReportingEXPERIENCE HIGHLIGHTS:Operations ManagementExperience in retail scheduling of part-time and full-time employeesPayrollLoss prevention certifiedCustomer complaintsRecognition by national accrediting body for customer service that exceeds expectationsQuality ControlProfit/Loss ManagementSupervisingManage recruiting, selecting, coaching, supervising, motivating, and evaluating a 10+ full-time employeesTeam managementIdentify and recruit highly qualified applicants for open positionsPLACES OF EMPLOYMENT:General Manager, Midas Tire & Service, Denver, CONov 2020  Present Reference: Shane Welborn (241) 417-1804As a General Manager at Midas tire and Service. I handle all billing, managing the service area and customer service area, keep on top of sales to make sure the store meets or maxs its daily, monthly, and yearly gross prfit. Making sure customers are happy and receiving the best possible service.Manage staff, preparing work schedules and assigning specific dutiesAnswer telephone and give information to callers, take messages, or transfer calls to appropriate individualsDevelop and maintain positive working relationships with coworkers, supervisors, contractors and/or customers and efficiently handle controversyComplete forms in accordance with company policies and proceduresGreet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needsSchedules and confirms appointments for clients, customers, or supervisorsProviders service to customers, such as order placement or account informationTrain and assist staff with computer usageDirect and coordinate activities of business or department concerned with the production, pricing, sales, or distribution of productsDetermine staffing requirement, and interview, hire and train new employees, or oversee those personnel processPerform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventoryAccountable for serving our customers by providing the safe, timely, and on-plan movementGeneral Manager, Firestone Complete Auto Care, Ft Worth, TXMay 2010  2020 Reference: Victor Lewis (310) 651-0522 Michael Walton (972) 892-9218Provide customer service by greeting and assisting customer, and responding to customer inquiries and complaintsDetermines materials and parts availability, identifying problems and verify any parts issues that might affect schedule completionEnsures that Parts/Material needed for shop floor production is available when the production order arrives at the work centerAnalyze parts shortage list by Production Order Number to assist in planning manpower utilization by cost center based upon parts availabilityProvide information to production controllers/parts managers for rescheduling. Coordinate subsequent changes in level of requirements and delivery dates with ContractingRecommends fabrication, cancellation, cannibalization, substitution, and/or modification in order to obtain items not available through normal supply channelsEnsures that all excess materials are properly returned to inventory, or moved to another demand, after production orders are completeMonitor and review stock levels, recommend substitution of parts or different procurement method if necessaryInvestigate and validate inventory discrepanciesEnsure safe, timely train operation and movement between various shop locations,General Manager, Footlocker, Dallas, TXSept 2005  May 2010Responsible for the receiving, storing, shipment, distribution of a variety of parts, supplies and materials, using material handling equipment such as forklift, stock selectorsMonitor sales activities to ensure that customers receive satisfactory service and quality goodsInventory stock and reorder when inventory drops to a specific levelInstruct staff on how to handle difficult and complicated salesEstablish credit policies and operating proceduresHire, train, and evaluates personal in sale or marketing establishments, promoting or firing workers when appropriateLead Sales Manager, Classic GMC-Mazda, Texarkana, TXMarch 200-2055Review production schedules and material files in the warehouse and available stock in Supply Center to ensure parts availability for the kit building process to support and achieve production goalsRequisitions and expedites the receipt of items (i.e., materials, parts, components, subassemblies, assemblies, components, kits, etc.)Estimate costs associated with repairs or preventive maintenanceOrder parts, tools, or equipment needed to maintain or improve auto repair shop operationsManaged four or more auto techniciansReview time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepantVerify attendance, hours, and pay adjustment, and post information into the payroll systemCompute wages and deductions, and enter data into the computerAssistant Manager, America Pawn Superstore, Texarkana, TXApril 1995-March 2000Greet visitors or callers and handle their inquires or direct them to the appropriate persons according to their needsSchedules and confirms appointments for clients, customers, or supervisorsPerform sales floor works, such as greeting or assisting customers, stocking shelves, or taking inventoryPlan store layouts and design for sales displaysReview production schedules and material files in the warehouse and available stock to support and achieve production goalsEstimate costs associated with repairs or preventive maintenanceEDUCATION:Jones International University Centennial, CO Bachelor of Business Administration, Sales, and Marketing Management Graduation: May 2016AWARDS:[Firestone Complete Auto Care] Customer Service Awards, 2010 - 2014][Footlocker, Inc.] 2007 Rookie Manager of The Year, 2007 & 2008 Accessory Award Winner [Classic GMC-Mazda]