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phoenix8523@Kimberly yahoo.com Decatur, Copeland IL PHONE NUMBER AVAILABLEWORK HISTORYRecovery Support Specialist at Heritage Behavioral Health Center Street Address /2022 - 01/2024 (2 years)Group therapy facilitation1 on 1 therapiesServingOffice Manager (Management) at Mt Calvary Lutheran 11/2018 - 02/2022 (3 years)Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Resolve customer complaints or answer customers' questions regarding policies and procedures.Develop or update procedures, policies, or standards. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Make recommendations to management concerning such issues as staffing decisions or procedural changes.Discuss work problems or grievances with union representatives. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.Arrange for necessary maintenance or repair work.Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.Coordinate activities with other supervisory personnel or with other work units or departments.Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. EDUCATIONIllinois Central CollegeGraduated 1997General StudiesSKILLSForkliftoperator,machine opera, 25 yearsLANGUAGESArmenian, AcademicSOCIAL NETWORKSFacebook, https://Charles BullionTwitter, https://N/ALinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experienceI have a security clearance