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Click here or scroll down to respond to this candidateCandidate's Name
Milwaukee, WI PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLETechnical And Creative Content WriterOver Street Address years of delivering diverse, high-quality, and accessible documents for companies such as PwC, EY, ManpowerGroup, and Microsoft.Over Street Address years of projects working with cross-functional teams, stakeholders, customers, and others. Point of contact for vendors, service desk technicians at all levels, and global migration teams.SKILLSWriting: Technical and non-technical content creation including research, writing, editing, proofreading, and publication. Wrote, edited, and updated FAQs, troubleshooting, reporting, and process documentation for end-users, service desk, administration, engineering, and other stakeholders.Business Analysis: Project Scoping, Planning, Analysis, and Communication ManagementSaaS and Applications: Azure DevOps, Microsoft 365, Google Docs, Microsoft Office, Microsoft Teams, PowerPoint, Sametime, ServiceNow, SharePoint, Snagit, Visio, ServiceNow Knowledge Base, CA Service DeskIT Administration: Domain Administration for Domino and Exchange. Identity Management, Information Rights Management, Messaging Migration, Risk Management, Service Desk Training, Troubleshooting, M365 administration, licensing, and reporting.Marketing: Marketing book: Improved accuracy and readability by 75% using proofreading, copy-editing, and formatting. Marketing campaign materials: reviewed, copy-edited, and formatted a series of emails for a marketing campaign. Wrote a short video script for a new industrial product for trade show demonstrations.WORK EXPERIENCEPwC Full-time remote Contractor through RandstadTechnical Content Writer and Project Analyst12/2022 - 06/2023Managed project scoping and details in collaboration with regional, territory, and service line project managers, program managers, directors, executives, and customers.Collaborated with internal engineering and infrastructure teams to streamline project scoping documents to meet the needs of customers, the teams, and leadership.Created scoping, checklists, project definition, and other documents using Azure DevOps, Microsoft Suite, and M365 platforms and products, reducing project scoping time by 30%.Analyzed and created an improved intake process, resulting in improved workflow and better communications with customers and internal teams.Microsoft Full Time remote Contractor through ExperisTechnical Content Writer for Microsoft Fast Track program03/2022 - 08/2022Wrote, reviewed, and updated policy and procedures documentation for Microsoft's FastTrack service, using Azure DevOps and ITIL framework, including:Set-up guides for technical and end usersTroubleshooting guides for system administratorsQ & A for user guidanceSystems onboardingTechnical processesMigration guideCustomer guides, FAQs, and self-service documents.Worked with an interdisciplinary team to implement revisions, and streamline system onboarding, process, troubleshooting and migration guides.EY Full Time RemoteTechnical Content Writer, Documentation Specialist, Migration Specialist11/2012 - 11/2021Ernst & Young, LLPKnowledge article creator, editor, and reviewer for Exchange Online / Microsoft 365 implementation, use, and troubleshooting.Consulted with SMEs and did independent research for articles and guides in ServiceNow Knowledge Base on custom tools, applications, procedures, and process documentation.Trained service desk L1, L2, and L3 using the documentation created with PowerPoint, Visio, and SnagIT to support and manage pre-migration remediation, migration monitoring, post-migration troubleshooting and early life support.Collaborated with cross-functional teams writing migration, implementation, and project process documentation using ServiceNow, PowerPoint, Word, and Viso.Working with a multidisciplinary team, designed and administered a self-service SharePoint portal that cut shared mailbox creation and updating from 7+ days to under 24 hours.Worked with cross-functional teams to create a user self-service portal, which reduced service desk calls by 90%.Point of contact for vendors (Microsoft, Binary Tree) and internal project teams.Created and disseminated migration communications to internal and external parties.Functioned as Americas Team Lead and global scheduler for migration of 200,000+ mailboxes from Lotus Notes to Microsoft Cloud and On-Premise Exchange.Microsoft 365 Cloud migration SME messaging.Created and maintained SharePoint technical documentation library.Manpower Group Milwaukee, WI Full-time08/2000 - 07/2012Technical Content Writer, Messaging Technical Analyst, Email AdministratorCreated and maintained user-friendly technical guides and manuals for global employees, ensuring efficient access to crucial information.Implemented, administered, provided training and support for CA Service DeskAdministered, supported, and provided troubleshooting for Domino, Active Directory, Forefront Online Protection for Exchange, and Microsoft Exchange Online implementation.Vendor point of contact for migration of 16,000+ mailboxes from Lotus Notes to Microsoft 365.Collaborated with vendors and other teams on migration scheduling, execution, and early life support.EDUCATIONBachelors in Anthropology and HistoryBeloit College Beloit, WI, USA |
