Candidate Information Title Customer Service Patient Access Target Location US-IL-Chicago Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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KeshaLeachChicago, IL Street Address
PHONE NUMBER AVAILABLEW: EMAIL AVAILABLEomSkills Appointment scheduling Insurance verification Patient check-in Registration management Referral coordination Patient interviewing LeadershipProfessional SummaryDedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. ExperienceNorthwestern Memorial Hospital Chicago, Illinois September 2022 - September 2022Certified Patient Access RepresentativeAdvised patients on available services and community resources, based on current information.Communicated with physicians and medical providers to clarify and facilitate clinical requests.Registered, scheduled and checked in patients with accurate use of[Software] electronic record system. Received point of service payments at check-in. Obtained and updated patient personal and financial information. Verified insurance eligibility, referral authorization and financial education. Heartland Alliance Health Chicago, IllinoisNovember 2021 - August 2022Engagement Specialist Onboarded new clients and implemented solutions at client level. Solved client issues by partnering with customer support, account management and technical teams.Initiated telephonic engagement with assigned clients to share program and convert to new services. Scheduled patients for appointments Patient registration Insurance registrationThe Safer Foundation Chicago, IllinoisOctober 2020 - November 2021Contact TracerConnected individuals with health resources and information about isolation.Uncovered additional individuals in contact chains by asking probing questions about recent histories.Discussed COVID-19 symptoms and necessary courses of action for suspected infections, including testing and monitoring.Helped interrupt chains of disease transmission and prevent additional exposures by clearly conveying risks and advice.Educated communities on widespread health issues, service providers and external resources.The Chicago Lighthouse Chicago, IllinoisAugust 2019 - March 2020Call Center OperatorResolved customer concerns, following internal database prompts and company scripts.Answered incoming calls, chat messages and email communications to handle product concerns.Understood client needs and advised on relevant products, services or opportunities.Displayed positive, professional and empathetic tone to deliver consistently superior service.Documented customer transactions, processed payments and conveyed delivery information.The Bop Biz Center Chicago, IllinoisApril 2017 - August 2019Office ManagerBuilt collaborative working relationships within organization to achieve goals. Employed safety and security procedures to protect sensitive information. Devised organizational goals based on current business priorities. Drove business processes to deliver operational consistency, resulting in optimal productivity.Implemented planning and expense control strategies to consistently meet budget targets.EducationJanuary 2005Highschool DiplomaContinental Academy, Clearwater, Florida