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Title Customer Service Credit Analyst
Target Location US-AZ-Phoenix
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Phone: PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary of Professional SkillsSuperior ability to communicate effectively in small and large groupsSelf-driven, goal oriented, and flexibleExcellent time management and multitasking skills as well as customer serviceOperate with trust and integrity with strong leadership skillsOver 2 years of credit experience, and over 5 years of financial banking experienceProficient with Microsoft Office ProductsProfessional oral and written communication skills in SpanishBank of AmericaCredit Analyst III /UNIVERSAL LENDER DEC 2016- CURRENTMade credit decisions to appropriately grow business or mitigate risk for the bank for all of credit from acquisition to existing credit, secured cards, and preferred client creditBecame a credit advisor for my team to reduce procedural and regulatory errorsManaged credit risk on new and existing credit by making underwriting decision by reviewing all of customer credit profile to determine risk closure or risk reduce credit.Review and developed financial analysis and credit ratios to determine the degree of risk in extending credit.Also working high volume call levels and servicing customers with excellent service while processing their request.Credit Analyst II  2014-2016Made credit decisions to appropriately grow business or mitigate risk for the bankBecame a credit advisor for my team to reduce procedural and regulatory errorsManaged credit risk on new and existing credit by making underwriting decision.Review and developed financial analysis and credit ratios to determine the degree of risk in extending credit.Also working high volume call levels and servicing customers with excellent service while processing their request.Wells FargoLead bank teller- 2012-2014Provided guidance and workflow directions to teller in the area of transactions, referrals and services.Provided approvals in accordance with banks policies and procedures when needed to complete certain transactionsCompleting control task on a timely manner. Performed daily and monthly audits on all cash vaults and ATMs.Took ownership of Teller Journals and coached tellers on indentifying solutions.Partner with bankers to enhance, coach and motivate tellers and build a proactive relationship between the two.Bank teller  2011-2012Cash handling: Accurately process customers cash, checks, transfers and stamen transaction, with a balanced drawer. Safely ID and search customer account information.Customer service: Greet and guide customers in a friendly and professional manner. Communicate existing and new account services. Up-sell and redirect special services to appropriate account staff.Electronic Fund transfers: process recurring and daily transaction efficientlyEducationHigh School Completion

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