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5210 N. Suwanee Ave., Tampa, FL. 33603Cell:(Street Address )748-178Email: EMAIL AVAILABLEObjectiveHard worker with strong work ethics, seeking to obtain a position within your organization with opportunity for growth.Experienceampa, FL.Insurance AgentSearch database for prospects using the BSPN platform.Call potential prospects to set up appointment to discuss different health, life, and Medicare options available to clients using different marketing strategies.Door knocking on prospects doors to explain aspects of different products available to them.Follow up with client once application submitted to underwriting company to deliver and explain policy06/2016-07/2021One Touch Direct Tampa, FL.Customer Service RepresentativeIn a call center environment, deliver exceptional customer service to T-Mobile Customers calling to inquire about different plans offered, bill payment. Suggest best plan available to optimize customers data usage and reduce monthly payments without sacrificing services and features necessary to customers needs.Process payments using confidential and sensitive information.Schedule follow up call to ensure customer received service ordered. Responsible for tech support to customers experiencing troubles with their devices, such as mobile phones, hot spots, routers. Also, in charge of customers calling about placing orders and requesting warranty exchange or helping with insurance claims.Refer frauds to proper department after gathering all pertinent details and cross referencing them against dates calls were made with customers phone, destination of calls, and location where calls were placed.03/2011-06/2016 Tampa General Hospital Tampa, FL.Patient Care TechnicianUnder the supervision of a Registered Nurse, help patients with activities of daily living to make sure they get independent and fully recovered.Demonstrate nursing skills by using different medical equipment, including EKG machines, heart monitors, respiratory equipment...Assist the nurse with medical care such as wound healing. 11/2021-08/2023Shihab Omar ElgriniBankers Life and CasualtiesProvide total care for paralyzed patients by giving them bed baths, incontinence care, and turning them in bed every two hours to prevent bed sores.Document every task in a computer using different applications. 12/2009-02/2011 Senior Helpers Tampa, FL.Certified Nursing Assistant / Home Health AideBathe, groom, and dress patients with various types of disabilities to get them ready for their daily activities, as ordered by a physician or a nurse.Assist disabled patients/clients with incontinence care as well as bed repositioning to prevent bedsores. Adjust CPAP machines settings for patients/clients before sleeping.Entertain brain injury patients/clients with different activities such as board games, walks (as tolerated), and outings.05/2009-11/2009 Adecco/Liberty Mutual Tampa, FL.Customer Service RepresentativeProvide exceptional customer service by responding to all inbound customer calls and written correspondences.Input all required information in computer system for review by related parties.Build rapport with each customer. Actively listen to customers requests and inquiries.Proactively identify and communicate policy transactions to customer billing.Call customers whose accounts have been referred to collection to make alternate payment arrangements.Evaluate and make decisions regarding exceptions to payment plan and fees.Manage and utilize time effectively to ensure call meets required service levels for improved customer satisfaction results.06/1999-09/2009 Rainbow Corner Tampa, FL.Store ManagerRecruit, train, supervise and assess staff.Manage budget.Maintain statistical and financial records.Deal with customers queries and complaints.Oversee pricing and stock control.Maximize profitability, Set and meet sales target.Motivate staff to increase sales.Education10/2009-05/2010 Concorde Institute Tampa, FLPatient Care Technician.Academic Presidents List.Vice President of the infection control committee. 09/2005-05/2007 Hillsborough Community College Tampa, FLPre-Med major.Member of the Honors Institute and Phi-Theta-Kappa.Featured in the 2005 National Deans List.09/1988-06/1992 Lyce Descartes Bordeaux, FranceInternational Baccalaureate.SkillsExpert in Windows applications such as Word, Excel, Access, PowerPoint, OutlookProficient with all office applications and practices.BLS and CPR certified. Alzheimer certified.Fluent in French and Arabic. Beginner level in American Sign Language.Florida Insurance License 215: Health, Life, and Annuities.