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Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLEEMAIL AVAILABLE PHONE NUMBER AVAILABLEIT INFRASTRUCTURE PROFESSIONAL Technical Project Manager with expertise in cloud technology, enterprise servers, network, data networks, and telephony systems in a global environment. Deep experience as a systems administrator, with training in Microsoft Server, Linux/Unix and Cisco platforms. Strong project management and communication skills with all levels of management to resolve issues in large matrixed organizations. Focused on Business Continuity ensuring business will move forward. Fiscally responsible finding multiple options, including finding frugal solutions, to solve problems as well as using metrics to better prove in extraordinary savings annually. I have had to intervene frequently with service issues as a customer advocate. Core competencies include:Cloud ComputingSystem TroubleshootingPersuasive CommunicationApplication ManagementCreating RequirementsCustomer focusDisaster RecoveryProject ManagementTECHNICAL SKILLS: PMP, Cisco CCENT; Networking (LAN/WAN/WiFi); telephony (4G, LTE, MPLS); datacenter; NTP; DNS; DHCP; IPAM; IaaS, SaaS, UCaaS, CCasS, SDN, SD-WAN, RF, Remote Access; Microsoft MCP; NOC environment; Power UPS & battery stings (11 years) ; Contact Center, Data Center Migration; Contingency Planning - Disaster Recovery (17 years); Remedy user (3.5 years) and Application Development (3 years); CRM/ERP Dynamic AX, Unix; Linux; Windows Server 2008 R2 & 2012 R2; Nortel CCMis; Crystal Reports; McAfee; Citrix; Oracle 10G; Microsoft Office; GitHub; SharePoint; Solaris; SolarWinds, SQL, SCCM, HTML/XML; Dreamweaver; Cold Fusion; Java Script; Veritas Backup Exec 8.0 and 9.0; Arc Serve; Citrix; Clarity, ServiceNow, VMware 6.5; OpenStack; ITIL, SDLC, Help Desk (4 years); Managed Hosting (3.5 years), Datacenter (8 years), Cloud Migration (3 years), Risk & Change Management (8 years), Project Management (18 years), Stakeholder management (12 years) Office 365, Mimecast, Active Directory, Teams, SharePoint, OneDrive, Outlook 365 - administration, Excel, Visio, MS Project, Power Point, Six Sigma, Waterfall, Agile & Option Trader.PROFESSIONAL EXPERIENCEOnce Upon a Bagel Restaurant Group, Highland Park, IL September 2023 presentInfrastructure project manager - part time,Highland Park restaurant had no service for 5 daysResponsible for deciphering what went wrong and temporarily fell back to the classic landline telephone.Managed the Fiber installation, managing all issues to ensure smooth transfer.Once the primary restaurant is moved over we can start working on moving the other 6 restaurants.Deloitte, New York, NY July 2023 August 2023Technical / IT Infrastructure project manager - contract,Data Center Migration @ Meta Massive Scale- no touch migrationResponsible for organizing the scope and track progress.Weekly reporting of Cold storage migration progress5/3 Bank, Rosemont, IL August 2022 December 2022Technical / IT Infrastructure project manager - contract,Data Center Migration Prem to Prem & Prem to Cloud.Responsible to work with business owners to create and finalize business requirements.Responsible to ensure business requirements are translated into functional requirements to ensure the data center migration was completed within the project scope, budget, timeline, and quality deliverables.Responsible for the governance and change control processes for the project and ensured these activities aligned with the companys SDLC policies and procedures.Responsible for project reporting including issue management and risk mitigation planning.Responsible for the creation maintenance and data integrity for the project excel dashboard reporting spreadsheet with detailed data center components.Managed 2 Mainframe moves, 3 IDAA moves, network equipment as well as numerous Private Cloud to Private Cloud migrations, typically using Zerto or VMware.Manage post-migration validation activities to ensure successful deployment.Responsible for all pre-/post-migration issue resolution.Aid the Enterprise Architect to ensure all premigration work is complete decreasing unexpected delays.Pepsi Co, Frito-Lay, Plano, TX November 2021- August 2022Technical / Infrastructure project manager - contract,Standup Networks at Distribution Centers in North AmericaManaged the networking project lifecycle for each distribution center. Oversaw all phases of a project including initiation, planning, analysis, design, development, risk/issues, testing, and implementation to ensure successful roll-out for over 14 U.S. and Canadian locations.Responsible for infrastructure issue management and resolution for all North American locations.Initiated WLAN Predictive Survey, Cable Review Survey, LLD Low-Level Design & BOM Build of Materials.Responsible for project reportingOversaw all aspects of the site network installation from Circuit ordering to installation and beyond.Managed equipment ordering, provisioning, and installation along with aftercare.Trouble shoot RF / Wi-Fi installations, which was an issue as the distribution center were full of product.Excellent at escalating issues and driving them to resolution.Royal Bank of Canada, Lake Forest, IL April 2021IT project manager - contract,New location and build.Installed workstations, Monitors, IP Phones, Printers for new employees.Ensured networking issues were resolved for successful opening.ITS, Schaumburg, IL March 2020- October 2020German Speaking Project manager/Service Desk Representative II,Supporting our client Signode European & Global operations.Office 365 permissions and create Distribution Lists & Shared Email accounts & roll outsMS Dynamics ensured changes occurred and were functioning properly.Active Directory permissions and password resets.Mimecast incoming email filtering. Release & permit held emails as requested.Dealing with everyday Desktop issues & troubleshoot infrastructure issues.Lake County Health Department, Waukegan, IL June 2019Project work - contractInvestigated Single Sign onCisco Networking Academy, Waukegan, IL November 2018- March 2019CCENT passed 3/1/2019 & CCNARouters & switches, LAN/WANAT&T, Chicagoland Area, IL October 2000-May 2018Technical Project Manager Cloud Infrastructure, October 2015-May 2018Supported technical engineers to identify root cause of issues for cloud technology SDN, SD-WAN and virtualization. Coordinated projects in support of 2020 Virtualization Strategy. Did initial assessment, developed requirements and getting buy in from C level. Organized weekly reports to keep leadership in the loop regarding the status of programs. Remedy Admin for work queues. All of this in support of the telephony evolution.Navigated large matrixed organization to implement Cloud technologies.Identified sources of pain from support and resolved technical issues.Spearheaded the replacement of aging and end-of-life CBB NTP servers receiving an Individual Merit Honor Award for excellence. WAN backbone project.Influenced adoption via personal political contacts for Illinois "opt-in" to FirstNet, the 37th state.Orchestrated Migration to our private Cloud.Regularly influenced legislation in alignment with company goals.Secure systems and ensuring proper identity are always a top priority.Responsible for makng improvements to the Remedy ticketing system to simplify & increase efficiency of our team.Agile Scrum, Sprint & Kanban processes.System Administrator, Managed Hosting Restricted Clients, June 2012 -September 2015Supported Cloud Technologies for restricted clients in Government and US Infrastructure. Monitored overall health of the network and resolved break-fix issues. 4 security clearances including DOI, SSA, GSA and USDA.System Administrator/Technical Project Manager, Remedy Applications, July 2008 May 2012 Supported and managed a Remedy-based trouble ticketing system. Tracked 3rd tier network, landline, wireless, chronic, and GNO Technical Review issues. Software in constant development, based on the needs of our clients. Oracle database administrator.Monitored circuits for the Beijing Olympics at NBC Rockefeller Plaza.Oversaw two redundant parallel UPS and the 5-sting battery backup.Coordinated the battery swap-out and payment for equipment.The Innovative Pipeline (TIP) Top 10 winner.System Administrator/Technical Project Manager, October 2000 June 2008NT Administrator for the ARC (Ameritech Reliability Center/Contact Center over saw the Telephony network at a high level) domain contact center and the 150+ user environment. Managed regular maintenance and support. Coordinated 3 server Migrations, Novell to NT, Unix to PC, and NT to IT services. Resolved all functionality issues before transition completion. Backup administrator for the ARC domain and other vital systems. Executed moves and changes in CCMIS. Created ad hoc and monthly reports for users. Printer ordering, deployment, maintenance. Built and administered print server for our NOC domain.Architected Virus scheme that resulted in no viruses leading IT services to rollout the design companywide.Supported Emergency Operations Center during 9/11 terrorist attack, in 2005 for a worm and a Midwest responder to Hurricane Harvey August 2018.Chicago Disaster Games participant in 2005.Orchestrated two theater employee relocations during reconstruction of the councils and the video wall with no loss of productivity.Network Hall of Fame and ERIC/P2R supporter.EDUCATION Bachelor of Science Physics, American University, Washington D.C.Languages: English & German (read, write & speak)LICENSES & CERTIFICATIONS Six Sigma Green Belt, Six Sigma Black Belt & PMPPast US Federal Security Clearances: DOI, SSA, GSA, USDAOthers: PMP 3722992 12/26/2023, CCENT CISCO13425326 3/1/2019; Microsoft MCP 70-698 3/29/2019 |
