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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI attended Grand Canyon University for 2 years, where I majored in Psychology. I also attended Paradise Valley Community College where I was in the ACE Program. For also 2 years while also attending highschool and having a full time job and also a side job as well. I have Street Address + years of outstanding work performance.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceDigital Service Specialist/ Treasury Management/ Implementation Advisor BELL BANK - Phoenix, AZApril 2023 to March 2024I am Digital Services Specialist. I specializing assist our clients w/ troubleshooting needs for our online platforms/OBA/BOB/OLA etc thus completing/creating/correcting portfolio, tutorials, trainings, research, financial services, speaking to internal and externals dept, business and platforms, creating deals, sales, managerial calls, data entry, data sets, data management for financial services etc, data analytics, quality assurance/analytics etc. I work with ACH, Wires, Funds transfer, Limit increase Prefund, Remote and Mobile Deposits, scanner support, BillPay, IPay, Positive Pay, Signature DOS Systems, SAP, SQL, NACHA Uploads, CRM Systems, trainers our clients/ user, Treasury managment services, multiple user and client profiles, quickbooks, Firefox systems and so much more. I make sure they Clients have access to log in, updating admins, privileges, applications, ACH, bill pay, lock boxes, wires, RDC, Mobile deposit, acct maintenance and inquiry, trace numbers, positive pay, ppd/ccd, information reporting statements, cda/zba, RDSO, Investment sweeps, nacha/cover, Impacts/IDS Accts, CRM. I also works with systems Salesforce, Q2, Netsuite, Zendesk, Fiserv and any other of their business needs. I also do Quality Control. I was promoted to our new Treasury Management Dept; completing new and existing roles. Additionally task are now full setup for our business client profiles including all the services and more listed above. I also update existing profiles, completing hr profiles, discuss contracts, policies, documents, price cost, temp check, concern and fredbsck from clients & internal meetings/ phonecalls, verify paperwork, and train out clients to learn and understand and their new/ existing profiles in our Digital PlatformPrior Authorization RepresentativeCigna - Phoenix, AZDecember 2019 to December 2023I am a PSC/Prior Authorization Representative at Cigna. I do PA's over the phone, customer service, also faxes that where sent from the doctor office. PA are done for members who need to meets certain guidelines not only for their Insurance Plan, but also with the manufacture and FDA Regulation before the member can receive their medication. I also do Quality Control by qcing phone calls and faxes at random. I Provide feedback through our standard outline and providing score card and all comments and ways to improve to the peer and their supervisor. I also work on the assist line as well to help with both sides of prior authorization meaning calls/faxes, pharmacy and medical. I work with multiple systems(6+) on dual computer screensTM Digital Services Implementation AdvisorBank of America - Phoenix, AZMarch 2021 to April 2023I am a TM Implementation Advisor and Customer Support in Digital Services for Bank of America. I complete data entry, customer service, communicating with our clients through email updating information in regards to there online banking platforms. I complete new/existing/updates etc for our business clients w/ our digital service platform. This includes but not limited by updating there accts making sure they have access to log in, updating admins, privileges, applications, ACH, bill pay, lock boxes, wires, RDC, Mobile deposit, acct maintenance and inquiry, trace numbers, positive pay, ppd/ccd, information reporting statements, cda/zba, RDSO, Investment sweeps, nacha/cover, Impacts/IDS Accts, CRM, Salesforce, Q2, Netsuite, Zendesk, Fiserv and any other of their business needs. I also do Quality Control; Qcing and assisting my peers work. I check, edit, revise, inform correct procedures and where to locate procedures and revise their work after they completed the corrections. I also work in multiple systems and completing sometimes 40 projects at time. I also assisted with. Client tutorials, trainings, research, financial services, speaking to internal and externals dept, business and platforms, creating deals, sales, managerial calls, data sets, data management for financial services etc, data analytics, quality assurance/analytics etc.Worked and created reports, data set reports, cost effective services to relationship, production, overview consumer and product to aid in decision-making etc. I also created reports with data sets of employees, client and employer reports via SQL, SAP, Tableau, Salesforce, R, excel Warehouse WorkerIntegrity HelloFreshJanuary 2022 to September 2022I worked in Kitting and assembly by creating meal orders and also assemble them in to boxes to be sent to our client. I also helped Train new comers and was working to become a trainer Warehouse WorkerVolt Workforce Solutions - Phoenix, AZJune 2021 to September 2021I worked at Freshly warehouse in a freezer. I processed, packed, scanned, and sorted orders. I also assisted management with correcting orders and inputting those corrections in there system outside my scheduled work timeData Entry/ JPMC Lockbox/ Mail ProcesserManpower/ JPMorgan Chase - Phoenix, AZSeptember 2019 to March 2021I worked the night shift Fri-Sun doing data entry/process multiple different processes/forms of paperwork and make sure everything is in there correct color coordinated folders and bins to be sent to the client. Pick/ packer and TrainerRandstad - Phoenix, AZMay 2020 to January 2021Pick and Packer for geodis/randstad bath and body works. Making sire I hit my daily stats of 90 percent and above.i also became a trainer. I also worked in their Corrections/ Quality Service Department CSR - Customer Service RepresentativeFathom - Phoenix, AZOctober 2018 to December 2019I work at a water company handling multiple clients daily doing customer service each consisting of their own set of guidelines. Fathom is fast pace, high call volume and working high volume tickets. Environment everyday. I handle Calls and tickets inquire handling acct information, creating bills and start/stop services, reconnect/disconnects, troubleshooting. With water services, portal information, assigning technicians, creating work orders. I also help out peers in any way I can. Data EntryCentene - Phoenix, AZJune 2018 to July 2018I did data entry for prior authorizations.Prior Authorization RepresentativeCVS CAREMARK Blue Cross Blue Shield Insurance - Phoenix, AZ October 2016 to April 2018I am Prior Authorization Representative at CVS CAREMARK for Blue Cross Blue Shield Insurance. I do PA's over the phone, customer service, and faxes that where sent from the doctor office. PA are done for members who need to meets certain guidelines not only for their Insurance Plan, but also with the manufacture and FDA Regulation before the member can receive their medication. I also do Quality Control by qcing phone calls and faxes at random. I Provide feedback through our standard outline and providing score card and all comments and ways to improve to the peer and their supervisor. I also work on the assist line as well to help with both sides of prior authorization meaning calls/faxes, pharmacy and medical. I work with multiple systems(6+) on dual computer screens. Call Center Customer Service RepresentativeAT&T - Phoenix, AZFebruary 2016 to September 2016Technical Support Representative that works in customer service that providing solution for customers Verse( cable, internet, home phone, billing, emails) services that aren't working or aren't working properly. I also know how to use a workflow and multiple systems at one time. Customers always sent in good customer service feedback to my supervisor Cashier, Grill, Handout, Dish WasherMcDonalds - Phoenix, AZApril 2012 to January 2016RegisterExcellent Customer ServiceCookingCleaningWorking OvernightsIn Louisville, Ky at the age 12, I worked at Friendship House. It was an elderly independent living/ nursing home where I assisted taking care of the members and filed paper work. MaidMaidPro - Phoenix, AZOctober 2015 to December 2015Cleaning houses to customer expectations and beyond Driving skills to people's housesGrill and Line ArtistCafe Rio Phoenix - Phoenix, AZJuly 2015 to October 2015Cooking foodGreeting CustomersCustomer serviceTeller MarkerUnited Tech Consulting - Phoenix, AZAugust 2013 to December 2013ResponsibilitiesPromoting and selling their business for making extra money at home online. EducationBachelors in PsychologyGrand Canyon University - Phoenix, AZ2013 to 2017High school diploma in ACE ProgramParadise Valley Community College Phoenix - Phoenix, AZ 2011 to 2013High School DiplomaBarry Goldwater Highschool - Phoenix, AZ2013Skills People Skills Leadership Communication Skills Mannerable Amazing Customer Service Skills Math Skills Patience and Keeping Composure Sales Technical Support Typing Work Flow Knowledge of Computer Word Literature Multi-tasking Handling Pressure Professional Collaborating with Peers Listening Telephonic Hard Worker Meeting Stats and Beyond Strong Work Ethic Ontime Microsoft word/Excel Troubleshooting Computer Customer Service (10+ years) Customer Support Call Center CSR Customer Care Microsoft Office Microsoft Word Microsoft Outlook Excel Social Work Psychology Assisted Living Powerpoint Macros (7 years) Data entry Financial services Banking Data collection Order fulfillment (10+ years) CRM software (7 years) Redshift CRM software SQL Java Continuous integration Databases Jira Authentication Tableau SaaS IT E-commerce Workday Order management system Operating systems Salesforce Analysis skills Auditing Statistics Active Directory Bloomberg Negotiation Telecommunication MPLS Data analysis skills Telephony Pivot tables Leadership Accounting Math Management Microsoft Excel Banking Communication skills Financial services Project management Mac OS Analytics Business intelligence iOS ERP systems Supply chain EDI Google Suite Warehouse management system AWS System administration Software implementation Cloud computing Product management UX Customer relationship management B2B sales Marketing Agile HTML5 Adobe Premiere CSS Moodle JSON Adobe Acrobat Laboratory experience Blackboard LMS User acceptance testing APIs Recruiting System design Payroll Software troubleshooting HRIS GAAP Construction Office management QuickBooks Administrative experience Office experience Microsoft Office Organizational skills ADP Time management Account reconciliation Filing Microsoft Powerpoint Microsoft Outlook Word processing Microsoft Word Computer skills Phone etiquette Quality management Schematics Micrometer Accounts payable Customer service Research Software deployment ATS Interviewing Supervising experience Warehouse management Inventory control Outdoor work Logistics Warehouse experience Warehouse supervisor experience FDA regulations Bookkeeping Visio Citrix iManage Editing Typing Adobe Dreamweaver Transcription Financial analysis Mentoring Continuous improvement Windows Case management Working with people with disabilities Google Docs Computer literacy Multi-line phone systems Dispatching EHR systems Restaurant experience Food service Baking Restaurant management Hotel experience Aviation Cleaning Hospitality Account management E-waste Relationship management Human resourcesAwardsHonor RollWhos Who Among StudentsCertifications and LicensesSeries 7Driver's LicenseFood Handler CertificationAdditional Information3 Professional References1. Elijah Emudianughe -Coworker- 5 years- PHONE NUMBER AVAILABLE 2. Laseana Campbell-Coworker- 2 years- PHONE NUMBER AVAILABLE 3. Brandy Foggie- Coworker- 10 years- PHONE NUMBER AVAILABLE/pre> |
