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Click here or scroll down to respond to this candidateCandidate's Name
Ormond Beach, Florida Street Address 4Phone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo apply my advanced technical support skills to an innovative and creative company that provides career growthCertifications/Skills A+ Hardware/Software/Network+ MSSQL/Azure Team Support Tiger Paw Zen desk Jira AWS Team Viewer VPN VMware RDP Web forms SDK Teams Outlook Excel ZoomCompuflex Corporation, Technical Support Analyst 2019 - 2024 Provided comprehensive remote technical support for software utilized as middle-ware between TCR Vaults and bank tellers Efficiently troubleshoot and analyzed reported issues, collaborated with QA and Development teams to ensure swift resolution Demonstrated exceptional planning and organizational skills in leadership roles both independently and within teams Consistently delivered excellent written and verbal communication to end-usersCCP Productions, Hoboken, NJ, Credit Card IT Manager 20122018 Managed a 24/7/365 POS credit card help desk support team, serving over 400 major restaurants in the Tri-state area Collaborated with credit card processors to implement PCI compliance requirements and provided onsite technical support Provided superior customer service by troubleshooting credit card, network, terminal, and printer issues to maximize up-time in a continuous operation environment Excelled in leadership roles, fostering teamwork and delivering top-tier technical and customer supportAdditional Professional Experience Assistant IT Technical Teacher, Eastwick College, Nutley, NJ, 2009-PresentEducation Eastwick College, Nutley, NJ - Computer Electronics Technician Program, 2009Skills Experienced Technical Support Analyst with over 20 years of expertise,adept at delivering outstanding customer and technical support across diverse work environments Recognized for reliability, adaptability, and strong communication and presentation skills Proactive problem solver with keen attention to detail, exceptional organizational abilities, and a commitment to continuous learningCommunity Involvement Vice President, West Seattle Chamber of Commerce, Seattle, WA |
