| Candidate Information | | Title | Customer Service Call Center | | Target Location | US-KY-Edgewood |
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Click here or scroll down to respond to this candidateLocation job seeker can work:Cincinnati, Ohio or Northern Kentucky areaBrief summary of phone screen including job seekers most applicable experience/skills specific to this temporary position:Call Center, Customer Service, Healthcare Insurance and Administration plus a Bachelor of Arts in English fromNorthern Kentucky University.Positive and pleasant phone voice that is engaging with the customer.Experience with Call Center Monitoring, Coaching and Metrics.Experience with SAP and Word, Outlook, Excel experienceData Entry, typing filing plus medical billing and invoicing experience.Tammy worked as a contract employee as a SBO for Open Enrollment in 2019 and 2020 for Mark Ostendorf. She would like to be considered this year for the CSR position.TAMMY BAUMGARDNERWORK EXPERIENCEBetter Business Bureau - Cincinnati, OHJanuary 2022 to PresentBusiness Relations RepresentativeResponsible for maintaining relationships with businesses and organizations in the community. We work to promote the BBBs services and programs to businesses and organizations, as well as provide support and assistance to those who are interested in becoming accredited by the BBB.We also help business resolve disputes with customers and maintain a positive reputation in the community.Staffing Agency at Tri Health/Bethesda North - Cincinnati, OHAugust 2021 to September 2021 Contract JobMedical Front Desk SpecialistWorked for the Perinatal department as a Front Desk Coordinator.Checked in patients using Epic Medical Billing Software as well as scanning and printing billing sheets.Staffing Agency at Gateway Rehabilitation Hospital - Crescent, Springs, KYJune 2021 to August 2021 Contract JobTelephone OperatorAnswered phones, greeted visitors, distributed mail, and signed in our guest visitors in a logbook.Documented information in a computer database and provided excellent customer service.Staffing Agency at Anthem - Cincinnati, OH/Remote WorkerSeptember 2020 to December 2020October 2019 to January 2021- Contract JobSwitchboard Operator/Enrollment SpecialistHandled inbound calls to answer questions related to health insurance.Routed calls during the Open Enrollment period annually.Documented information in a computer database and provided excellent customer service.Greensky Credit - Crestview Hills, KYJanuary 2019 to April 2019Customer Service Representative/Call CenterAnswered incoming calls from Financial Sales Reps, as well as customers to start processing financial loans.Handled calls from existing loan accounts regarding payments, interest, and payoff loan requests.Documented information in a computer database and provided excellent customer service.Staffing Agency at Krauss Maffei Company - Florence, KYJanuary 2017 to April 2018 Contract JobSwitchboard Operator/ReceptionistWelcomed guests, answered multi line switchboard and handled administrative duty projects.Documented information in a computer database and provided excellent customer service.Advantage Solutions Newport, KYMay 2017 to December 2017Event SpecialistHandled Product Demonstrations and Merchandised the event on a display cart.Engaged with customers to promote product sales and completing marketing surveys after the event to give important feedback to the company.Merchant Disputes Representative Mason, OHFebruary 2016 to October 2016Customer Service RepresentativeInvestigated and processed of inbound customer and financial institutions credit/debit card disputes.Provided customer service responsibilities such at typing, filing and phone calls to external/internal customers.Staffing Agency at Northern Kentucky Water District Erlanger, KYSeptember 2015 to November 2015Data Entry Clerk Contract JobWorked as a Customer Service Rep and handled the data entry of delinquent service orders and billing inspection.Documented information in a computer database and provided excellent customer service.St Elizabeth Physicians Fort Mitchell, KYFebruary 2014 to August 2015Revenue Cycle SpecialistHandled patient registration duties including creating/editing insurance information in accounting system.Performed customer service over the phone and in-person and assisted patients with their medical bills.Used of Epic Medical Billing Software and Microsoft Outlook to electronically file insurance claimsStaffing Agency at DHL Erlanger, KYMarch 2013 to October 2013 Contract JobImport/Export RepresentativeHandled documentation for cargo shipments from DHL cargo planes.Handled merchandise review for special instructions and assignment of tariff codes for customs inspection.Comair / Delta Connection Cincinnati, OHMay 2002 to February 2012Flight AttendantHandled difficult passengers; ability to resolve conflict and empathy for passengers with special needs (the handicapped, the elderly and those with language/cultural diversities)Used communication and hospitality skills for beverage, alcohol, and food service, ordering commissary supplies, suggestive selling for rewards credit cards and other company promotionsKnowledge of Security and Federal Aviation RegulationsAdministered first aid training and operated emergency equipment.Handled evacuation procedures while making sure that safety is the number one responsibility.EDUCATIONNorthern Kentucky University Highland Heights, KYBachelor of Arts in EnglishSKILLSBilling, Epic Medical Billing Software, Medical Billing, Medical InvoicingCustomer Service Experience, Call Center Experience, Typing, FilingMicrosoft Excel/Word/Outlook |
