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PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVESeeking a position as a Remote Customer Service Representative.SUMMARY OF QUALIFICATIONSProvided exceptional customer service while exceeding deadlines.Demonstrated excellent time management skills.Dependable team player with "can-do" attitude, great interpersonal and communication skills.WORK EXPERIENCE AND QUALIFICATIONSMature Health Services (an Acrisure company) 8/22-9/23Appointment SetterCold called prospects to set appointments in a remote call center.@properties 2021-2022RealtorCentury 21, ELM 2009-2021RealtorAmerican Invesco 2006-2009RealtorSSA Global Technologies 1991-2006Customer Service/Product Distribution CoordinatorResponded to worldwide voice mail and direct internal and external client emails averaging 5500 per year. Worked with half of the Fortune 500 companies.and helped maintain high client satisfaction which led to renewal of on-going support.Supported 130 branches and sales offices in 80 countries.Resolved vendor related issues with Distribution Center and freight carriers.Quasi supervised 5 people.ADDITIONAL EXPERIENCEMercantile SystemsAssistant Manager Customer Service/AuthorizationsManaged high volume call center for incoming check/credit authorizations with 40 support people and 3 supervisors. Midas was the primary client.World Book Encyclopedia (a Warren Buffet company)Section Manager CollectionsResolved 1000 sensitive customer complaints and problems per year.Managed a fast moving call center with 26 collectors and clerical support people.Production CoordinatorWorked for AVP on Editorial Special Projects.AWARDSCentury 21Century 21 Corporate Quality Service Award winner (3 times). This was based on a survey sent to clients.SSA Global TechnologiesSpecial Employee Recognition Award presented by CEO, CFO and VP of Technology. Received after bringing client orders to current status which was the first time in company history.EDUCATIONMorton CollegeReferences Available upon Request