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Click here or scroll down to respond to this candidateCandidate's Name
Mentor-on-the-Lake, Ohio, United StatesEMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLESummaryIm Candidate's Name , an IT professional with a knack for system administration and technical support. Ive worked in diverse industries, from hosting services to healthcare technology, mastering technical skills like Linux system administration, Windows Server Configuration, and Windows 10/11 along the way. At STERIS and BisectHosting, Ive managed assets, resolved customer issues, and collaborated with data centers for system configuration. Ive led projects like the installation of Docker Containerization, Remote Backup System for Customer and Employees, and system installs via IPMI and PXE Boot for Windows and Linux based systems., and the implementation of VPN software from Cloudflare to establish a ZeroTrust Network. As a CompTIA A+ certified professional, Im comfortable with Microsoft Office and have experience with storage and Ubuntu. I am currently working towards renewing my certification and additionally completing my Network and Security + Certifications by the end of 2024. Im on the lookout for opportunities that will let me put my technical skills to good use and continue to grow in my IT career. ExperienceService Desk AssociateSTERISNov 2023 - Feb 2024 (4 months)- Utilized BMC Footprints and Managed Engine Ticketing software to resolve customer issues via troubleshooting from Phone and Ticketing queues- Asset management of Laptops, Desktops, Printers, and Mobile Phones using Microsoft Excel- Utilized Microsoft Intune (Previously Active Directory) in verification of users to perform account unlocks, password resets and permission group assignments. System AdministratorBisectHostingFeb 2022 - Jul 2023 (1 year 6 months)- Worked closely with Colocation Data Centers for Remote Hands Changes, Infrastructure, and System Configuration- Drove Docker and Server Control Panel configuration for easy user interaction and configuration.- Lead Installation of Linux, Windows Server, and Windows 10 via IPMI and PXE Boot- Provided Concept and Execution of VPN software from Cloudflare to configure and create a ZeroTrust NetworkTechnical Support SpecialistBisectHostingFeb 2021 - Feb 2022 (1 year 1 month)- Utilized WHMCS Ticketing System to assist users with troubleshooting issues reported to users Candidate's Name - page 1- Managed and Maintained customer servers via MultiCraft and Pterodactyl Game Server Control Panels- Maintained Server Stock in WHMCS and informed management when new servers where to be ordered and configured for end users.- Reviewed Suspicious and Potentially Fraudulent charges via Stripe and PayPal and reported to Financial Officer if requiredAutomotive DetaileJeff's GarageJun 2020 - Feb 2021 (9 months)- Paint Correction and Ceramic Coating- Automotive Paint Finishing- Minor Dent Removal- Interior and Exterior Complete Details (includes removing body and interior panels if needed) Summer InternWickliffe City School DistrictJun 2019 - Aug 2019 (3 months)Summer internship- Configuring and wiping iPads and Chromebooks for the 2019-2020 school year.- Onsite Device RepairsEducationFairport Harding High SchoolHigh School Diploma, General Studies2016 - 2020- Assistant Drum Captain for 2 years- Audio and Visual Student Director for Drama Club Auburn Career CenterComputer Systems Networking and Telecommunications 2017 - 2019- Finished 7th in SkillsUSA for Computer Networking Technologies- Graduated with Honors in Computer Networking- Lead in creation of Cybersecurity and Networking Technology from Computer Networking Technology CourseLicenses & CertificationsCompTIA A+ - CompTIAIssued Jan 2019 - Expires Jan 2022COMPPHONE NUMBER AVAILABLESkillsCandidate's Name - page 2Linux System Administration Storage Ubuntu Server Configuration Windows 10 CompTIA A+ OSHA 10-Hour Linux Microsoft Office Windows Server Candidate's Name - page 3 |
