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Objective StatementTo obtain a position and perform effortlessly where my diverse business and technical skills contribute to the success and growth of the organization.Summary of QualificationsCongenial and enthusiastic contributor and supporter of team goalsKnowledge of office practices and proceduresStrong attention to detail, great math skills and enjoys working with numbersExcellent analytical, organizational and communication skillsProven ability to prioritize and handle multiple tasks in a challenging environmentEducation and Training2022 MEDICAL ASSISTANT, ASSOCIATE IN APPLIED SCIENCE, JOHNSTON COMMUNITY COLLEGE GPA 3.62021 MEDICAL ASSISTING DIPLOMA, JOHNSTON COMMUNITY COLLEGE2019 CERTIFIED NURSING ASSISTANT, JOHNSTON COMMUNITY COLLEGE(1993-cNA I, BRITTHAVEN OF SMITHFIELD  2004-cNA I REFRESHER, WAKEMED)2009-2011 ASSOCIATES OF ARTS IN ACCOUNTING, UNIVERSITY OF PHOENIX GPA 3.071986-1990 HIGH SCHOOL DIPLOMA, SMITHFIELD-SELMA SENIOR HIGH SCHOOLComputer SkillsWindows 11, 10, 7, Vista & XP, MacMicrosoft Office Suites, QuickBooks, PeachtreeBasic computer hardware assembly and component/device replacementLearn new software applications quicklyEmployment ExperienceBPOA@ home South Carolina 10/2023  02/2024 Customer Service RepresentativeAnswer incoming calls, help with registration for events, send confirmation, incomplete or make a payment email, reverse credit card guarantee, resend password, on qualification team for event verifications, book hotel reservation, change hotel booking dates and or cancel reservations and help customers how to maneuver on their dashboard. Help other members in TEAMS where to locate information as a MODFill in data for an answering service, take payments for citations/fines, call court if permitted to verify payment, resend receiptEverise (WFH) 08/2023  10/2023 Customer Service RepresentativeProfessionally handle a high volume of incoming calls, Thoroughly and efficiently gather customer information, access and fulfill customer needs and educate customers where applicable regarding products and servicesAbility to utilize and navigate multiple systems simultaneously, responsible for call disposition or compiling and documenting customer information as requiredTeletech @home Colorado 01/2014  02/2014Customer Service RepresentativeAnswer incoming calls, verify, and help customers how to maneuver on the desktop software and online, opening multiple applications to provide the necessary information and resolve issues with the tools providedRefunded money back if needed, reset passwords, sent out confirmation email at end of callTeletech @home Colorado 09/2012  01/2013Customer Service RepresentativeIndependent representative answering incoming calls for customers who have placed orders from a department store and assisting with orders.Check order status and made modifications. Made resolutions to problems within the orders.Reship items when needed. Dispatch certain situations to the appropriate department.Submitted allowances back to customers when necessary. Supplied gift cards to customers who had extreme difficulty.