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SUMMARY:SAFe accredited Quality assurance & quality control professional with a focus on accuracy and innovation. Expertise in digital quality assurance, automated performance, and regression testing.SKILLS:Quality Assurance Testing, Agile Methodologies, Scrum, PMO, Project Management, Policies and Procedures, Strategic Planning, Teamwork and Collaboration, Communication, Analytical and Critical ThinkingJira, Confluence, ALM, VSTS, MS Azure, ServiceNow, Sitecore CMS, API, WebLogic Portal, .NET, Java, CRM, ADA, DHTML, HTML, XML, E-Commerce Manager, SmartsheetWORK EXPERIENCE:QA LeadBenjamin Moore & Co, Montvale, NJ (December 2015 February 2024)Led a team of QA analysts in developing and implementing test plans, ensuring comprehensive test coverage for all software releases.Conducted regular reviews of testing processes and procedures to identify areas for improvement and optimization, resulting in a 20% increase in testing efficiency.Collaborated with cross-functional teams to prioritize and schedule testing activities, ensuring alignment with project timelines and goals.Mentored and trained junior QA team members on best practices and industry standards, contributing to their professional growth and development.Established QA metrics, apply best practices, and develop new tools and processesApplied new Agile methodologies, troubleshoot issues, identify cause and solutionUtilized JIRA & VSTS tools to implement Test Plans, Test Cases, and Test ScenariosLead QA resources in Marketing, SAP, B2C, B2B & Retailer portal projectsWork with Marketing Managers and associates to establish timelines for completion of work tasks and projectsCommunicated deployments status with Release Management for release readiness changes for Change Advisory Board (CAB)Perform and provide oversight on functional, integration, API, security & OKTA/SSO testingManaged automation performance testing and automation regression testing for multiple applications - in house and with Offshore teamsQA ManagerPanasonic, Harrison, NJ December 2014 - December 2015)Oversaw a six-member QA team on several projectsEstablished and tracked quality department goals and objectivesImplemented new quality assurance and customer service standardsCoordinated test plans across multiple partiesFacilitated with Managers & Outsourcing vendors to establish timelines for completion of work tasks and projectsOrganized issue tracking and defect resolution ensuring alignment with business requirementsand project objectivesReported out on test status, issues, and project risksReported production malfunctions to managers and production supervisors.Cooperated with engineering, manufacturing, and corporate accounting to verify adherence to quality standardsSr. QA AnalystGAF Roofing, Wayne, NJ (July 2014 November 2014)Lead day to day QA activities for GAF.comOverseed & defined testing techniques in internal Portal websiteDeveloped Test Plans, Test Cases, Test Scenarios with Wireframes, and Traceability Matrix reports in VSTSPerformed Functional, Usability, Navigational, Integration and Regression testingOrganized Change Requests in Serena Team TrackReviewed and validate all high-level functional, non-functional, and technical requirementsAnalyzed problematic areas to provide recommendations and solutionsDigital Studio Sr. QA AnalystBenjamin Moore & Co, Montvale, NJ (October 2010 June 2014)Actively listened to customers, handled concerns quickly and escalated major issues to supervisorFacilitated with Managers to establish timelines for completion of work tasks and projectsDefined and implemented quality initiatives to reduce riskLed process improvement projects to help operations meet and exceed quality standards and reduce costsUtilized ALM & VSTS tools to implement Test Plans, Test Cases, and Test ScenariosPerformed testing in WebLogic Portal environmentReviewed and validated all high-level functional, non-functional, and technical requirementsPrepared UAT test scripts for end user approval and executionEdited, proofed, and critiqued internal documents to improve clarityUsed critical thinking to break down problems, evaluate solutions and make decisionsCollected and analyzed data and initiated improvements to increase security and performanceQA AnalystHarper Collins Publishers (June 2010 September 2010)Performed functional, compatibility, integration and regression tests on HarperCollins.comPerformed various QA tests on the Marketing Reach ReportCreated Test Cases and Test Scenarios with Wireframes and Perform testing of new releasesEvaluate and document test results. Tools used: Version1, BugzillaQA AnalystAmcom Software Inc./XTend Spok (August 2007 - July 2010)Worked closely with users and business team to understand requirements and business flowsAnalyzed the business needs of clients to help identify business problems and propose solutionsCreated Requirements specifications documentCreated Test Plans and Test ScenariosPerformed compatibility and usability testing for web browsers. Test applications on Firefox and Internet Explorer.Performed System, Integration, Install/Uninstall, Performance and Regression testingPrepared UAT test scripts for end user approval and executionPerformed testing of new releasesUtilized HEAT for managing requirement documents, and defect reporting/tracking toolEvaluated and document test results using HEAT and Excel.Tested application on multiple operating systems including WindowsEDUCATION:B.S. Computer Information Systems - Georgia Polytechnic InstituteCERTIFICATIONSSAFe 5 Agilist CertifiedSAFe 5 Practitioner CertifiedISTQB Foundational |
