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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLERECEPTIONISTService-focused, technically skilled and hardworking professional who infuses initiative, enthusiasm, persuasiveness, tenacity, intense customer focus and dependability into any team. Experience includes various positions in the retail sales, paralegal and legal assistant fields. Believes that instilling a shared, enthusiastic commitment to customer service is a key driver of goal attainment and is committed to leading by example and ensuring compliance with all customer relations, safety and security, and operations policies.KEY SKILLSCustomer Relations & Retention Office Organization & Administration Front Office & Telephone ReceptionRecords & Database Management Filing & Data Entry (70 WPM) Complaint Handling & ResolutionRetail Sales & Marketing Cash & Credit Card Transactions Merchandise Display & Stocking Inventory & Loss ControlEMPLOYMENT HISTORYApl Logistics, Breinigsville, PACustomer Service/WarehouseMay 2015-August2018Receive/prepare paperworkOperate a computerAnswer phonesShipping, receiving, checking in truckspicking/packingCreating invoices, billing companies, finishing paperwork, talliated orders for product distribution, payrollProcessing daily logs and warehouse reportsInventory with RF gun and computerMcDevitts Towing, Kenosha, WIDispatcher/Billing March 2014-April 2015Receive/prepare work ordersRelay orders/messages to drivers using phones; advise drivers about traffic problems such as accidents, congestion,road work or bad weather conditionsOversee all communications with insurance companies, drivers, qnd customersDetermine types of equipment/vehicles to send and which drivers to send on lock-outs, tows, tire changes/air, winch outs according to work orders.Issue invoices to customers/ insurance companies assuring the billing was correct.Paperwork for all insurance companies/ entering invoices by electronic data interchangeBruno M. Rizzo, Attorney at Law, Burlington, WIParalegal / Legal Assistant Oct 2013-Jan 2014Liaison between attorneys, clients, healthcare providers, insurance carriers, law firms and government agenciesTactfully handled sensitive/confidential issues and prepared content-specific case files and client presentationsPerformed data entry, coordinated meetings, drafted correspondence and managed in/outbound mailKohls Department Store, Allentown, PAGuest Services / Sales AssociateOct 2009 Aug 2010Managed front-end operations to build productive relationships, customer loyalty and ensure efficient operationsResolved customer complaints through creative problem solving, restored trust and achieved win-win outcomesMaintained solid product knowledge and an awareness of promotions, advertisements and price changesTarget, Allentown, PATeam Member / CashierMar 2008 Aug 2010Courteously greeted customers and efficiently processed transactions within fast-paced retail environmentPrepared departments for upcoming sales, marking displays, shelves and racks with appropriate signageProcessed merchandise, monitored floor inventory and participated in year-end inventory countsAmerican Family Thrift, Allentown, PACashierMay 2006 Mar 2008Operated cash registers to itemize, total and collect payments for customer purchasesPreserved integrity of cash transactions and balanced drawer at the end of each shiftAssisted with floor moves, merchandising, maintenance and housekeepingEDUCATIONAllentown College Allentown, PAAssociates Degree in Paralegal and Legal Administrative Assistant, Sept 1997 May 1999~Full details provided upon request~ |
