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Click here or scroll down to respond to this candidateCandidate's Name
Greenville, NC Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESYSTEM INTEGRATION PROJECT DEVELOPMENT LIFE CYCLE NETWORK DESIGNComputer Systems Hardware/Network Engineer Professional and Military Veteran with an active Secret Security Clearance leveraging 15+ years of experience in data storage, software applications, and networking to reduce vulnerability and cyber threats. Accomplished measurable results managing up to 25 Tier I/Tier II desktop support personnel in dynamic fast-paced environments. Possess extensive knowledge in Risk Management, Root Cause Analysis, Network Security, and Information Security. Strong background in Hard Drive Imaging with Installation of Bit Locker Encryption Programs, Print Servers, Simultaneous Multi-Slicing Imaging Systems and HAIPE Encryption Devices. Career support by certifications in CompTIA A+ and CompTIA Security + and a B.S. in Business Management / Computer Science.Risk ManagementSoftware ApplicationEquipment Product Management ProcurementChange ManagementHardware Desktop Support End User Training Database Management Life CycleIT StandardsSystems Implementation InstallationsTECHNICAL SKILLSOperating Systems: MS Server 2008/2012; MS Active Directory; WINOS and MAC system; Linux; CitrixSoftware Applications: REMEDY; LanDesk; Service Now Ticketing; MS Office Suite; MS Exchange; Adobe Creative CloudNetwork: LAN; WAN; Wireless; Application Delivery; DHCP; DNS; Ethernet; Hub; Cisco Router; VoIP; VPN; SMTP;Cisco Switches (2900, 3500, 3800, 4500 and 6500 series); TCP/IP, Wi-FiOther: Python; ITIL; Cloud Computing; SaaS; VMWare; Virtualization; Microsoft Project; SharePointEnterprise Applications: CRM; ERP; SAPDatabases: Access; Crystal Reports; MySQLCloud Technology: Thinapp; App-V; Citrix XenAppStorage: NAS, SAN; NFS; iSCSIPROFESSIONAL EXPERIENCEPWS International - Charlotte 01/2021-PresentSystem AnalystManaged IT services, supporting software applications from Citrix, VMware, Microsoft, provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance, also providing compliance guidelines for government contractors (Neoystem) integrating their existing system and infrastructure with new technology.NC Army National Guard - Raleigh, NCIT Specialist 08/2017 12/2019Provided global network operations and computer network defense that facilitated seamless information exchange. Assessed infrastructure to ensure it continues to meet necessary demands.Installed new hardware and software and provided training to employees on its useProtected customer data from outside infiltration using encryption and secure data storageTIAA Cref (ManPower) - Charlotte, NC 09/2017 08/2019Tier 3 Technical Support Citrix Consultant (Contract)Senior Team lead for desktop and remote end-user support. Provided local VM engineering and administration, system installation and system administration to internal customers. Configured, administered and provided engineering support for all PC assets (Desktops, laptops and Tablets). Provided technical support of desktop and peripheral hardware that include troubleshooting, repair, replacement, and upgrade of hardware components both remote and desk side (Macintosh, MacOS)Prepared specifications for PC images, including OS, enterprise-wide apps, InfoSec apps, business apps, performance tuning and optimization of the Image. Managed design and improvement projects for existing applications and productsProduced basic project plans, root cause analysis documentation and progress reports to Senior managementDiagnosed and escalated Tier 3 Level Window desktop issues and performed root cause analysisTranslated business requirements into desktop hardware/software solutions using an eye to deliver optimal user experiencePerformed process optimization at engineering work intake-execution-delivery phasesPerformed system installation and testingCandidate's Name
Piedmont Natural Gas - Charlotte, NC 05/2016 09/2017Desktop Support Engineer (Contract)Senior Team lead for desktop and remote end-user support, hardware infrastructure, connectivity and service delivery. Provided hardware and software installation and on-site or virtual technical support on proprietary applications. SCCM desktop management deploying application.Configured and supported VPN connectivityInstalled Windows based operating systems to include deploying laptop, desktop, printer and wireless devicesInteracted with end users, service desk and others providing excellent customer serviceCreated and updated system and procedural documentation (MacOS) iPad & iPhoneWorldwide Technologies - National Travel/Remote 08/2016 09/2016Windows Engineer (Contract)Traveled to various Military Health Facilities performing window systems upgrades, maintenance, systems integration and migrations while providing hardware and software installation for their proprietary application.Ensured CPMigrator was customizable to meet enterprise customer requirements; used various scripts, templates and payloadsValidated CPMigrator possessed a Certificate of Networthiness (CON) from the Department of Defense (DoD)Constructed a zero-touch migration path to Windows 10, transferring all user profiles and dataUsed CPMigrator Enterprise Plus to customize to user environmentDeployed & amp; migration end-to end migration serviceApplied BIOS/Disk edits without data impactProvided the ability to revert to previous OS optionUnited States Air Force Air National Guard - Charlotte, NC 05/2005 05/2020Client Support Administrator (CSA)Served as the first line of help to resolve customers administrative and technical issues for over 200+ end users. Managed 80+ computers supporting ArcSight Enterprise for Security Management.Managed an active directory by assigning, modifying and deleting user privileges and passwordsMonitored network performance ensure scalability, security and 100% data integrityInstalled, configured, operated, and maintained wide variety of environments that included network, hardware, software, operating systems, various servers, application packages, websites, telecom systems, and peripheral devicesReported security breaches, and distributed security information and trainingMinimized potential application problems through root cause analysisMonitored, designed, developed, tested, debugged, and implemented 300+ enhancements resulting in 100% computer and network security in accordance with Air Force INFOSEC standardsEDUCATIONCompTIA A+ CertificationCompTIA Security + CertificationB.S. in Business Management / Computer Science Livingstone CollegeA.A.S. in Information Technology Systems Community College of the Air Force |
