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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SERVICE - THE LITTLE BAG HOUSEWhite Oak, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCUSTOMER SERVICETHE LITTLE BAG HOUSEJanuary 2015 to PresentProvide service to both internal and external customers, responding to the concerns of customers submitting and processing of non-satisfaction claims, online ordering. Scheduling delivery of products to customer. Refund submission processing, ordering inventory and sales. CNA TRAINING/CAREGIVERTruman W Smith - Gladewater, TXApril 2021 to December 20211. GROOMING2. FEEDING3. SHOWERING4. REPOSITIONING5. ALL DAILY ADLSCaregiver/HousekeeperPARKVIEW ON HOLLYBROOK - Longview, TXFebruary 2020 to August 2020Cleaning of the residential area an rooms for elderly an assisting with needs CUSTOMER SERVICESUDDENLINK COMMUNICATIONSDecember 2017 to October 2018TROUBLE SHOOTING IN-BOUND CALLS, PROCESSING ACCOUNT PAYMENTS, SUBMITTING APPLICATIONS OF NEW CUSTOMERS, RESOLVING ESCALATED CUSTOMER ISSUES. Care ProviderTexas Home Health - Longview, TXAugust 2013 to October 2015daily supervision and assistance of clients everyday needs, cooking shopping, laundry, personal grooming such as washing hair shaving and assistance with bathing. CUSTOMER SERVICE/MANAGERTHE GARDENS OF HAWKINSJune 2009 to December 2011RESOLVING PATIENT ISSUES, VERIFICATION OF INSURANCE, MEDICAID ENROLLMENT, INSURANCE BILLING VERIFICATION, APPOINTMENT SCHEDULING ORDERING MEDICATION, DISTURBING MEDICATION Med Aid/ HousekeepingThe Gardens of Hawkins - Hawkins, TXFebruary 2007 to September 2008Work under the nurses licences passing out daily medication to patients and also cleaned there rooms as well as assisted with feeding Provided friendly service to guestsEducationHigh school or equivalent in BASIC EDUCATIONGLADEDWATER HIGH SCHOOL - Gladewater, TXAugust 2002 to May 2006Skills CUSTOMER SERVICE TIME MANAGEMENT GOAL-ORIENTED Customer Support Call Center Customer Care CSR English Microsoft Excel Microsoft Word Clerical experience Microsoft Outlook Laundry Medical Terminology Administrative Experience Medical Scheduling Curriculum Development Insurance Verification Medical Records Medical Office Experience Patient Care Warehouse experience Hospital Experience Caregiving Leadership Front Desk Home Care Senior Care Research Hotel experience Cleaning Data entry Typing Communication skills WindowsCertifications and Licensesdriver's licenseCPR CertificationCNAFirst Aid CertificationAssessmentsReliability CompletedJuly 2019Tendency to be dependable and come to workFull results: CompletedCustomer Focus & Orientation ProficientJuly 2019Responding to customer situations with sensitivity. Full results: ProficientWorking with MS Word Documents (Intermediate) Highly Proficient May 2019Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Highly ProficientCustomer Service CompletedSeptember 2020Identifying and resolving common customer issuesFull results: CompletedWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSKILLS Knowledge of the product Clear customer service skills Time management skills Goal-oriented focus Attentiveness Clear communication skills Ability to use positive language Ability to handle surprises |
