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Candidate's Name
Challenging the Status QuoCatalyst Customer Focused Relationship BuilderPROFILEAdaptable and people-centriccollaborative leader with vastexperience in sales and support rolesin high dollar retail sales and non-profit industries.Keen ability to identify customerneeds and provide solutions thatpositively impacts the bottom lineand builds meaningful relationships.Polished and professional strategistwho routinely exceeds sales goals.CONTACTPHONE:PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLESKILLS/QUALIFICATIONS Microsoft Office, Peoplesoft,Workday Pipeline Development Service Excellence Prospecting/Cultivating Relationship Management Budgeting/Forecasting Typing 60 WPMEDUCATIONColumbia College  Chicago, ILBachelor of Arts in JournalismCooking Hospitality Institute of Chicago  Chicago, IL Associates Degree in Hotel ManagementWORK EXPERIENCEKay Jewelers20172023Store Manager (2020 - 2023)Lead and manage a team of sales professionals at an off-mall jewelry store location. Responsible for staff development, goals management, relationship building, and training of team members. Drive and deliver exceptional sales results and ensures staff have all tools needed to provide excellent service to customers. In addition, I was responsible for meeting my own personal sales goals. Key Accomplishment Made our location a Million Dollar Store in 2021  store goal was $800,000 in sales but we generated over a million dollars in sales for fiscal year 2021. My personal goal achieved for Q4 was $425,000. Achieved sales targets by putting together a dynamic sales team, partnering with the community and hosting events to increase traffic in the store.Sales Consultant and 3rd Key (2017  2020)Deliver exceptional sales results and ensures excellent service to customers. Acted as backup to store manager including scheduling and other tasks.Key Accomplishments: Was chosen to open a new location (off-mall) and quickly elevated to Store Manager. Became Diamond and Gem Certified (DCA)PLS Loans - Assistant Store Manager20142017Assisted Store Manager, managed teams of customer service representatives. Responsible for prospecting customers and day to day operations of the store.Smile For Nikki Foundation  President and Founder 2015currentManage and oversee all operations of foundation. Key responsibilities are grant writing, budgeting, prospecting donors and partnering with local organizations such as Gift of Hope.