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P a g e 1 1Medhane Kesete EMAIL AVAILABLE  PHONE NUMBER AVAILABLESilver Spring, MDNetwork Technician ProfileDynamic Network Technician with expertise in designing, implementing, and maintaining network infrastructure. Proficient in utilizing industry-leading technologies to optimize network performance and enhance connectivity. Skilled in troubleshooting network issues and conducting thorough root cause analysis for efficient problem resolution. Exceptional ability to collaborate with cross-functional teams to ensure seamless integration and successful project implementation. Strong expertise in managing network security protocols and implementing robust measures to protect against cyber threats. Proven track record of successfully configuring and maintaining network devices such as routers, switches, and firewalls. Areas of ExpertiseData Center InfrastructureTroubleshooting & Problem ResolutionDCIM SoftwareProject ManagementCommunication & CollaborationDocumentationLAN/WAN ManagementOperating SystemsCloud NetworkingCareer ExperienceDirect Line Aug 2022  PresentData Center TechnicianConduct regular network maintenance to ensure optimal performance. Collaborate with team members to address network issues and implement solutions. Document network configurations, changes, and troubleshooting procedures.Installed and managed network cabling infrastructure, ensuring seamless operations and connectivity.Demonstrated proficiency in terminating Cat 6 cable connectors and modular plugs, ensuring reliable connectivity.Implemented post-installation tests to verify network functionality and address any issues.Worked in accordance with building codes, OSHA requirements, and company guidelines to ensure a safe working environment.Successfully led a team of 5 individuals, providing exceptional service to big enterprise companies such as Amazon, Microsoft, and Dropbox data centers.IES Communications Apr 2021  Aug 2022Data Center Technician IConducted cable dressing, termination, and testing on components. Installed, repaired, and updated network cables to optimize speed and performance. Utilized hardware diagnostics to identify and replace faulty parts. Traveled to customer sites to perform repair, maintenance, and troubleshooting.Collaborated with team members to ensure successful completion of tasks.Successfully completed vendor responsibilities at the Oracle Data Center.Developed a strong understanding of Oracle systems. FedEx Ground, Gaithersburg, MD Nov 2020  Apr 2021 InternHandled customer complaints and queries, providing satisfactory resolutions. Engaged in open and honest conversations with employees to address performance concerns and resolve them swiftly. Maintained regular communication with clients, providing timely updates on project completion and ensuring accountability for meeting deadlines.Managed the daily processing of 250 packages, ensuring accuracy and timeliness.Collaborated with team members to develop and implement strategies for improving productivity and streamlining processes. EducationAssociate of Applied Science in Cyber Security, Prince George Community College, 2019 Information Technology Systems Administrator, My Computer Career, 2022 CertificationsA+ CompTIA Linux + MTA Security MTA Networking