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.CertificationsContactAddressBrighton, Massachusetts Street Address
PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLESkillsEffective LeaderProject PlanningClient RelationsRisk ManagementTeam LeadershipRecruitmentOrganizational SkillsLogistics ExpertiseAcknowledgement of customerneedsAbility to measure ProgressSeptember 2021  PresentProduct Owner  Automation And Tools Infrastructure Squad IBM CIOScopes out complex problems and uses business acumen to make knowledge based decisions.Responsible for global Security compliance of servers, appliances and systems by Network Infrastructure squad in CIO Data Centers and Cloud environments.Manages access and installation of remote servers and network devices by IBM Network squad in Equinix Data Centers.Leads the daily standup for CIO Networking Global Infrastructure squad and the biweekly Scrum Of Scrum Calls for Infrastructure and Tools Squads.Mentors junior members of IBM Network Administration Team to achieve their IT Specialist (Open Group) certification.Updates NETBOX tool for rack configurations and equipment placement in worldwide Data Centers.Creates Technical Specifications for development of automation for vulnerability checking on VCenters, Esxi and network devices on the IBM corporate network.Manages procurement of servers, network appliances and licenses for the Global Infrastructure squad.Responsible for managing infrastructure and operations of servers and appliances for CIO Datalake Project.Oversees migration of the Southbury Data Center to the Raleigh Data Center. March 2015  August 2021Operations LeadIBM Global Business ServicesLead rollout of Python on Infrastructure and Projects servers for deployment of Ansible Tower for automated patching of servers.Planned and lead rollout of AIOps tools to make Dispatch team aware of Severity 1 and Escalated Client tickets in dedicated Slack channel.Planned and lead security and monitoring tools deployments in the Data Centers, Internal Cloud and IBM Cloud environments.Lead weekly meeting with Global Operations leads dictating priorities, improvements and assigning the appropriate resources to all functional areas.Managed Security compliance of servers and systems by Global Operations team in Data Centers and Cloud environments.Monitor support ticket metrics in all functional areas, analyzing daily loads and using data to make informed business decisions.Lead rollout of ServiceNow Ticketing system to internal and commercial clients. Anthony P. PintoIT Project ManagerRESUME SUMMARYSolution Focused IT Project manager with experience in leading technology projects from design through implementation. Instrumental in analyzing complex problems, devising processes and leading end-to-end change management. Work HistoryIBM Profession Champion in 2024, 2021, 2020, 2019, 2018, 2016 AccomplishmentsPMI Program Manager (PMP) CertificationLINUX Professional Institute (LPI)  Level 1 and Level 2 certificationCOMPTIA Network+ CertificateCOMPTIA Security+ CertificateMicrosoft Certified IT Professional (MCITP)PMI Agile Certified PractitionerCertified Ethical Hacker Certification