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Click here or scroll down to respond to this candidateProfessional SummaryAgile Coach/Scrum Master with extensive experience leading a wide range of Agile ceremonies, effectively guiding cross-functional teams, composed of full-stack developers, business sponsors, and IT managers throughout the process of achieving stakeholder deliverables. Hands-on and intuitive leader with a proven ability to establish and build relationships by understanding individual concerns and implementing solutions to achieve buy-in. Highly technical problem solver leveraging substantial system integration experience and an understanding of the complexity of various systems to achieve bi-directional communication that ultimately elevates operational excellence and goals.Areas of ExpertiseScrum CeremoniesWaterfall & AgileCross-Functional CoordinationProject ManagementPI & Sprint PlanningJira Board ConfigurationContinuous ImprovementStakeholder CommunicationPlanning & ForecastingSelect AchievementsActed in a leadership capacity, managing a team of server full-stack developers through fast-paced sprints; oversaw the migration of business lines from HTML to a Salesforce Health Cloud system.Designed and conducted Scrum and Kanban workshops as part of team Agile liftoff, integrating engaging activities with Mirro board Games to reinforce learning and enhance collaboration.Configured Jira boards to bolster clinical management projects, ultimately increasing productivity through the deployment of improved communication, organization, and coordination.Supported a large-scale initiative in coordination with the Social Security Administration (SSA) to identify and eliminate PHI violations; optimized and improved a unique identifying sequence and transitioned from a numeric process to an alphanumeric procedure.Professional Experience & AccomplishmentsAgile Coach United Airlines Chicago, Il 2023 Present Monitored team dynamic and workflow like Digital Signage, NextGen, Dot.net, UPSL to identified bottle necks and antipattern, that were delaying deliverables and releases.Created and facilitated weekly Scrum and Kanban content for LMS training sessions linking material to Mirro games for better understanding.Motivated United teams to procure strategies to increase productivity with continuous feedback loops.Established and led Agile Office Hours, providing valuable support by addressing questions and offering insights into Agile practices to enhance team collaboration and project efficiency.Designed and conducted Scrum and Kanban workshops as part of team Agile liftoff, integrating engaging activities with Mirro board Games to reinforce learning and enhance collaboration.Utilized Jira reporting tools as well as Analytics to track teams progress for continuous improvement.Solicited United employees to Create companys Agile Community of Practices for Scrum Masters, Developers as well as Product Owners.Coached and mentored a new scrum master for the Digital Signage team to facilitated Agile methodologies to decrease Bugs . Serve as a senior team member, working within teams for facilitating the adoption and implementation and sustainability of Agile processes, principles, practices.Provide high-touch and hands-on team guidance, support, and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity within the team.Scrum Master HCSC Chicago, Il 2021 2023 Worked within Kanban team to identify bottle necks that were delaying deliverables and releases.Tracked different projects like, PTO, LOC and Bluestar. I monitored development and QA timelines within the team and other downstream teams. Also used project trackers to update and track the teams progress.Incorporated various games and activities every other Friday. This helped to improve communication skills within the team as well as building team morale.I Coordinated along with the Sr Data Analyst to create fixed versions for releases. Every two weeks we did Backlog Grooming including PI Planning and monitoring our Excel Spreadsheet Tracker.Utilized Jira reporting tools as well as Grafana to track progress for continuous improvement.Executed new processes in Kaban team such as Wip Limits, Lead Time and Cycle Time. The purpose of this was to reduce time, development and QAAssess Agile Maturity (via Agile Maturity Model) to develop & implement action plan for improvement in agile maturity.Created and implanted capacity planning for both teams to understand their Agile MatrixScrum Master Fresenius Boston, MA 2016 2021Served as a key technical subject matter expert (SME), facilitating a range of Scrum ceremonies that included daily standups, PI planning, and sprint planning to elevate cross-functional communication and ensure that all participants understood objectives, metrics, and deliverables.Led aggressive planning activities, systematically reviewing user requests to identify and execute enhancements in coordination within a team environment.Coordinated with the Product Manager and senior leadership team every two weeks to review all intake requests for enhancement from ServiceNow or business sponsors; enhanced prioritization of intake requests and the output of the meeting to align to the PI.Utilized Jira reporting tools to track progress for internal and external stakeholders, providing hands-on guidance to product owners and Scrum team members to ensure operational excellence.Operated in cross-functional coordination with technical personnel to complete system integration, effectively developing and implementing schedules that improve prioritization and efficiency.Executed project management office (PMO) processes and procedures throughout the project lifecycle.Routinely monitored and tracked risks, potential issues, and dependency logs while acting as a key liaison to facilitate successful mitigation best practices.Professional Experience & Accomplishments ContinuedSuccessfully refined user acceptance testing (UAT) and release planning activities with a comprehensive checklist to fortify standard operating procedures (SOPs) and prevent missed steps.Transitioned from utilizing a Waterfall process to a more Agile-focused procedure, introducing demonstrations where product owners and project managers had more information during each sprint.Served as a hands-on trainer and mentor, effectively conducting monthly workshops to coach product owners and project managers in a wide range of available resources.Led substantial system integration initiatives, leveraging an understanding of the complexity of various systems and bi-directional communication to achieve key performance indicators (KPIs).Business Analyst Blue Cross Blue Shield Detroit, MI 2013 2016Oversaw and facilitated joint application development (JAD) sessions to capture all necessary business requirements; additionally, documented business processes for current and future state.Leveraged strong communication and organization skills to manage and review all user acceptance testing (UAT) sessions for the project.Initiated and maintained responsibility for all weekly team meetings, effectively overseeing a project financial dashboard with timely information; contributed to regular updates of project financials and created dashboards with MS Project to more appropriately achieve resource allocation.Developed and implemented project plans in coordination with cross-functional team leads and various stakeholders to manage a variety of tasks and work plans.Managed MSP updates and projects for national healthcare reform while overseeing user rights and permissions for SharePoint uploads as required.Utilized a Waterfall system in alignment with the MSP process, effectively documenting a complete itemized list at each phase before adding to a gate closure board.EducationBachelor of Science (BS), Computer ScienceDeVry UniversityCertificationKanban Certification IKanban UniversityScrum Master Certification IScrum Alliance, ChicagoTechnical SkillsSoftware: Jira Version One Microsoft Office Microsoft Project Rally Workday AsanaMethodologies: Agile Waterfall KanbanLanguages: SQL HTML C++ VB |
