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Click here or scroll down to respond to this candidate4925 Roosevelt Blvd.Jacksonville, Florida Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
OBJECTIVE To secure a challenging position that requires strong communicational, interpersonal andproblem-solving skills. A role that provides continual growth and advancement. I look forwardto becoming a strong asset to your company.QUALIFICATIONS TRAINED IN BUSINESS CODE OF ETHICS AND FEDERAL PRIVACY LAWSPROVEN PERFORMER EARNING HIGH MARKS IN PRODUCTION AND QUALITY SERVICETRUSTWORTHY AND DEPENDABLE WITH ACCESS TO CONFIDENTIAL INFORMATIONCONSCIENTIOUS AND DETAIL ORIENTEDPROFESSIONAL EXPERIENCE, SALES, COLLECTIONS, OPERATIONS, ETCSKILLS Word Processing Credit Analyst EXCEL Spreadsheet DatabaseManagement Email Navigation Payment Services Account Management Collections ManagementWORK HISTORY MCI: 11/16/2022 3/3/2023 [COLLECTIONS REPRESENTATIVE]Collecting on delinquent accountsCustomer Service; account maintenanceAccount/Data ServicesADT: 05/2014 01/2015 [COLLECTIONS SPECIALIST]Providing customer service regarding collection issues, processing customerrefunds, process and review account adjustments, resolve clientdiscrepancies and short payments.Responsible for monitoring and maintaining assigned accounts Customercalls, account adjustments, small balance write off, customer reconciliation.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the AccountsReceivable Department.EVERHOME MORTGAGE: 11/2011 04/2014 [CUSTOMER SERVICE]Meets mortgage loan operational standards by contributing mortgage loan information tostrategic plans and reviews implementing production, productivity, quality, and customerservice standards resolving problems identifying mortgage loan system improvement.Meets mortgage loan financial standards by providing annual budget information monitoringexpenditures identifying variances implementing corrective actions.Competes mortgage loans by monitoring collection, verification, andpreparation of mortgage loan documentation scheduling and completingmortgage loan closing.Increases mortgage loan portfolio by developing business contacts Providing customer serviceregarding collection issues, processing customer.NEW HORIZONS FINANCE: 06/2007 04/2011 [ACCOUNT MANAGER]Collecting on delinquent accounts.Audit correspondence, insurance, title and tag work.Working with attorneys regarding bankruptcy and lawsuits on insurance andrepossessions claims.Updating customer accounts verifying information on auto loans.Mentoring and training new collection representatives.AEGIS MORTGAGE: 11/2005 11/2006 [CREDIT ANALYST (TEAM LEAD)]Collecting on delinquent accounts (31-151).Mailing out invoices and correspondence to customer.Recon account when needed. Collection payments via check by phone,western union and credit cards.Verifying credit status approving and declining credit decisions.CIT: 05/2000 07/2007 [COLLECTIONS ACCOUNT MANAGER]Processing credit applications by entering information into data system and verifying customerdata via credit bureaus and Lexis Nexis.AMERICA ONLINE: 01/1996 04/1998 [PAYMENT AND CUSTOMER SERVICES]Receiving 250-300 calls daily providing customer service assisting with billingProvide products and services offered by AOL.Taking payments to start new service or reinstate service.EDUCATION FLORIDA COMMUNITY COLLEGEJacksonville, FLHIGH SCHOOL DIMPLOMAJacksonville, FLREFERENCES REFERENCES AVAILABLE UPON REQUESTPage 2 Candidate's Name |
