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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLE PROFESSIONAL SUMMARYA diverse and strategic professional recognized for implementing learning and development, sales, and project management initiatives, activities, processes, systems, people development, and tools that lead to the achievement of productivity targets. Recognized facilitation of new hire orientation and trainings, increasing retention through mediation tactics and in-depth knowledge of customer service and development principles, using best practices. Passionate about leading a company in strategic planning and experience development efforts that deliver company growth across all aspects of the business. AREAS OF EXPERTISEProject Management, Training, Content Creation, Facilitation, Onboarding, Event Planner, Presenting, Coaching, Process Improvements, Customer Service, Team Building & Collaboration, Sales, Full-Cycle, Business Development, Lead Qualification, Market Analysis, Negotiations, Sales Processes, Strategic Planning, Curriculum Development, Instructional Design, Customer Engagement, Learning Management Systems, Data Analysis, Program Development, Learning Content Creation TECHNICAL COMPETENCIESMicrosoft Office: Word, Excel, Outlook, PowerPoint, Access, SharePoint, Social Media: Facebook, Instagram, Twitter, LinkedIn, TikTok, HRIS Software: ADP, Workday, TalentHub, Communication Software: Slack, Google Chat, Google Duo, MS Teams, File Sharing Software: OneDrive, WeTransfer, Google Docs, Articulate, SalesForce, D365, Asana, UKG PROFESSIONAL EXPERIENCEAldevron November 2021 PresentLearning & Development Specialist December 2022 Present Applies strategies through continuous improvement efforts, streamlining course deployment testing steps, reducing learner complaints, and minimizing business risk. Provides instructional design, eLearning development, and leadership skills to support training and development of new hires, R&D, supply chain, and sales departments for professional development. Develops and implements learning solutions across a variety of topics and subject matter areas including product information, manufacturing process, and new hire orientation. Initiates Welcome event for new associates and Welcome committee, fostering collaborative learning environments and growing the organizations learning presence. Identifies areas of improvement, revamping training lab to meet the needs of group size, developing lab guide for Small Scale Manufacturing guide. Serves as subject matter expert, collaborating with managers and leaders to develop effective teams and leadership skills to enhance their capabilities and discover team strengths. Partners with R&D Advanced Technical Training and Supply Chain business units for training support, creating Workday programs for EHS Safety training, reducing safety issues. Supports other team projects including Rare Disease, to bring awareness to our associates of the reason behind what we do at Aldevron. Transferred 85 pieces of Aldevron training from UKG to Workday as the LMS content creator in Workday, collaborating with 5 teams. Facilitates orientation, onboarding 368 employees with a 2.5-day orientation 2022 and 160 onboarded employees with a 4-day monthly orientation.Project Coordinator November 2020 December 2022 Maintained relationships with 32 clients, serving as a liaison between cross-functional teams and clients. Created client management system to track client status and any communication to improve transparency and client satisfaction. Identified and worked to remove barriers to successful completion of projects, with particular emphasis on resolving issues with subcontractors. Interfaced with multiple departments ensuring they had all documentation and support needed to complete projects. Drafted manufacturing specification and stability forms and quotes, coordinating with project teams. Partnered with cross-functional teams to support campaign life cycles with project managers and client relations.Office Manager Legendary Capital April 2019 March 2020 (Position eliminated due to Covid-19) Oversaw, managed, and mentored a team of 2, providing administrative support for 60+ staff and executive support for the COO. Facilitated 2 office moves, ensuring open communication for ease of transition. Served as systems maintenance Point of Contact for Go to meetings, Vonage phone system, UPS, copiers, Salesforce, and IT issues. Assisted in onboarding and exit of 12 employees, ensuring continuity of information and improved training programs. Built and nurtured relationships with vendors, negotiating contacts and payments. Planned and executed social and volunteer events, increasing employee satisfaction. Managed budget of $100K, handling forecasting and spend. Member Sales Representative II AAA Auto Club October 2017 April 2019 Exceeded levels for new memberships and credit card sales with a customer Service rating of 94% for the year derived from customer surveys. Received 2018 Premier Performance Award; #1 in Tri-State area. Obtained Property and Causality License to better serve customers and provide support to 3 insurance and 2 travel agents. Successfully developed strategy to drive business growth and resolve customer service issues, reducing issues by 20%. Oversaw lead identification, prospecting new business, and maintaining and growing existing client accounts, improving sales strategies.Department of VA June 2013 August 2017Purchasing Agent May 2016 August 2017Advanced Medical Support Assistant October 2014 May 2016 Contract Specialist June 2013 October 2014EDUCATION & CERTIFICATIONSMasters of Business (International Business) University of Scranton B.A. Major Biology/Minor Psychology Augustana University C.A.P.M (Project Management Institute) |
