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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE TX, USIT DirectorStrategic and results-oriented IT leader with a proven track record of spearheading transformative initiatives and achieving unparalleled success in technology optimization and operational efficiency. Adept at leveraging cutting-edge technologies to propel organizational growth and surpass business objectives. Skilled in leading global teams to uphold PCI-compliant environments, drive compliance initiatives, and ensure seamless deployment of mission-critical systems. Demonstrated expertise in project management, budget optimization, and vendor relationship management. Recognized for outstanding leadership and team-building abilities, fostering a culture of excellence and continuous improvement. Proven ability to enhance team proficiency and individual competencies through effective coaching and collaboration. Areas of Expertise Global OperationsManagement System Administration Infrastructure Optimization Infrastructure Setup Product Management Systems Integration Budget Planning Project Management Technology Migration Patching & VulnerabilityRemediation Enterprise Tool Deployment Team Building & LeadershipTechnical SkillsHorizon View (VDI) Microsoft Exchange 2019 SCCM Okta Jira Confluence Verint Engagement Management vCenter ESXi Jenkins Microsoft WindowsAccomplishments Spearheaded global team building efforts and implemented cutting-edge technologies worldwide, achieving seamless deployment and user adoption, all while working remotely. Recognized with the 2020 Global Payments Circle of Excellence award for outstanding contributions and achievements. Led seamless Exchange migration, impacting 2000 users, and improving mail flow by replacing ISA 2006 with Barracuda 340 ADCs.Career ExperienceNetspend, Austin, TX Aug 2021 PresentDirector, IT Operations and Corporate ServicesLead 24/7 global operations teams, ensuring PCI-compliant cardholder production environments for Linux and Windows systems, while organizing proficient teams of administrators and technicians across the U.S. and India. Manage vendor relations, serving as a crucial liaison between operational functions and internal/external stakeholders, and advocate vulnerability management strategies for prompt resolution across production environments. Drive budget planning, asset management, and personnel optimization, spearheading multifaceted projects and leading critical technology and IAM initiatives crucial to the divestiture process. Ensure compliance readiness through successful participation in annual audits and tests, and oversee system administration globally to improve system uptime through advanced monitoring techniques and robust incident management protocols. Execute business continuity assessments for operational resilience and strategic alignment with key vendors like Microsoft and VMWare Horizon View. Enhanced individual and team competencies in line with the latest industry standards through effective coaching, training, and collaborative efforts, resulting in notable promotions and collective achievements. Page 1 3 Drove teams to outstanding levels of productivity and performance, earning recognition for excellence and fostering a culture of success within the organization. Manager, Windows/Corporate Systems, Austin, TX Nov 2018 Aug 2021 Netspend (under Global PaymentsSpearheaded a diverse team of Windows and Linux administrators spanning the U.S. and India, directing the setup and maintenance of critical infrastructure, including ESXi hosts and Horizon View. Orchestrated key applications such as Active Directory, Microsoft Exchange, and Atlassian products, ensuring seamless operations for both external communication and internal processes. Developed and executed the annual departmental budget, optimizing resources to support operational objectives. Piloted compliance efforts through meticulous audits and adept project management, ensuring strict adherence to PCI, SOX, and state regulations while attaining significant organizational milestones. Maintained round-the-clock availability for on-call duties, orchestrating patching and vulnerability remediation initiatives to proactively safeguard system integrity. Enhanced team proficiency by diversifying technological expertise beyond the Windows domain. Spearheaded the seamless migration of the corporate on-premise Exchange environment to Google Workspace, collaborating with global teams to ensure successful deployment. Implemented a strategic upgrade by replacing UCS blades with Dell PowerEdge servers, optimizing infrastructure performance. Decommissioned outdated operating systems for both servers and desktops, streamlining system efficiency. Directed the adoption and deployment of enterprise-grade tools such as Logic Monitor, Proofpoint email security appliances, Okta, Slack, and Google Workspace. Covenant Management Systems, Inc., Austin, TX April 2012 November 2018 IT Systems Administrator IISpearheaded the construction and upkeep of technology infrastructure, encompassing Exchange, Windows 2008 and 2012, Barracuda 340 ADC, and email security gateway appliances. Mentored junior system administrators and Help Desk personnel, ensuring a comprehensive understanding of infrastructure and delivering efficient support to internal end-users. Managed projects, liaising with stakeholders and end-user customers to gather requirements, define internal business needs, and establish appropriate expectations. Collaborated with internal teams and vendors as needed to communicate requirements and oversee infrastructure development. Led internal quality assurance and testing procedures in coordination with designated stakeholders and end-users, ensuring seamless deployment. Upgraded RightFax to version 10.5, building servers, configuring hardware, and migrating data for enhanced functionality. Deployed OnBase document scanning solution, integrating with electronic medical records and RightFax, streamlining document management. Implemented CIO-directed technology initiatives, fostering innovation and organizational advancement. Additional ExperienceMicrosoft Exchange Administrator, Harte-Hanks, Austin, TX Technical Support Manager, Recorders.com, Austin, TX Project Analyst (Contractor), Spansion, Austin, TX Technology Project Manager, Dell, Inc., Austin, TX Sr. IT Specialist, Crossroads Systems, Inc., Austin, TX Sr. Network Specialist/Technician, Dell Computer Corporation, Austin, TX GroupWise Administrator/Help Desk support, Clark, Thomas &Winters, A P.C., Austin, TX EducationElectrical EngineeringUniversity of Texas, San AntonioProfessional TrainingPage 2 3 Various Horizon View courses GTS Bootcamp Microsoft Exchange 2010, 2011 and 2015 Project Management course Cisco: Inter-Connecting Network Devices, New Horizons Novell NetWare 6 Administration, New Horizons GroupWise Administration, The Harding Group Advanced Microsoft Office training, New Horizons AWS CoursePage 3 3 |
