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PROFESSIONAL SUMMARYHighly motivated Sales Associate with extensive customer serviceand sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target marketWORK HISTORYForklift DriverInterworld Freight, Medley, FLCoordinated with shipping clerk and receiving clerk to dock trailers, unload shipments, and ship products by loading trucks . Fulfilled company orders by using Pick-n-Pull system and computer to locate needed products, bring them down from racks, and assemble them into a crate.Sorted offloaded materials, training, and mentoring new warehouse forklift drivers on pallet jacks, cherry pickers and counterbalanced forklift trucks.Key AchievementsMaintained 100% warehouse safety record through 5 months of forklift driving.Operated equipment safely and efficiently to prevent damage to items and avoid injuries.RepackagersInterworld Freight, Medley, FLThe repackager primary duties include evaluating returned products for damage to determine which products meet the threshold of acceptability for sale in accordance with Warehouse policies and procedures and all quality control standards that apply to repackaging.Sales AssistantMc Donalds, LaBelle, FLThe responsibilities of our service team members include greeting and welcoming our guests, accurately taking and serving orders for our world-famous, delicious food and beverages, and maintaining our workspace and quest service area. Neat and clean. Liquor SalesLiquor Store, Miami, FLMiami Gardens, FL 33056PHONE NUMBER AVAILABLEjoanalejandrozamalea@gmail.comSKILLSJOAN A ZAMALEAAssisted customers with prompt and polite support in-person and via telephone.Helped customers locate products and checked store system for merchandise at other sites. Corrective Actions Vendor Relationship Customer Order FulfillmentExcellent Communication &ListeningFurniture Sales AssociateBadcock Home Furniture, Miami Gardens, FLEDUCATIONHigh School Diploma, 05/2011Orestes Acosta - Santiago De Cuba, CubaLANGUAGESEnglishNative or BilingualSpanishNative or BilingualOrganized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.Helped customers locate products and checked store system for merchandise at other sites.Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Prepared merchandise for sales floor by pricing or tagging. Communicated with clients to find and design layout best suited for client needs and location. Updated customers on scheduled deliveries of furniture to homes. Cultivated relationships with vendors and distributors to negotiate best available prices.Stocked merchandise, clearly labeling items, and arranging according to size or color.